Special assistance and wheelchair assistance

Sign in to your account, and open a particular trip. Scroll down to Additional services > Special assistance and describe your request to us in as much detail as possible.

Airports usually provide this service for free. You’ll receive confirmation within 72 hours and a link to pay if there is a fee. When there are less than 48 hours to go until your flight, additional services cannot be ordered.

If you need to bring your own wheelchair, the dimensions are important. Please make a note of any visual, hearing or other impairment, so that we can organize the appropriate assistance for you.

What is special assistance?
Airlines and airports may provide assistance for the elderly, unaccompanied minors or people with disabilities.

Special assistance can also help with rechecking baggage during layovers. It's a good idea to request Priority Boarding to ensure that passengers in need of special assistance are allowed to board the plane and stow their cabin baggage first with help from the airline staff.

Guide dogs are usually allowed in the cabin if we inform the airlines in advance and if they have their pet passport or veterinary certificate. The number of guide dogs per flight may be limited, so it's best to let us know your requirements as soon as possible.


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