Kiwi.com Ticket Fares: | Saver | Standard | Flexi |
---|---|---|---|
The Service Package included (see below) | NONE | PLUS SERVICES | PREMIUM SERVICES |
Handling Fee for Standard Additional Services | €30 (thirty Euros) per every request for any Standard Additional Service per Booking | €10 (ten Euros) per every request for any Standard Additional Service per Booking | NO HANDLING FEE |
Customer Support Service – telephone support channel availability (see Art. 1.2.13 hereof) | BASIC | EXTENDED | EXTENDED |
Customer Support Service - caller priority (see Art. 1.2.13 hereof) | Low | Medium | High |
Customer Support Service – email support channel availability | NO | YES | YES |
Specific Additional Services – voluntary cancellation and refund processing – the Guaranteed amount of the refund | if the Booking value of the original (cancelled) Booking equals or exceeds €20 ( equivalent amount in selected currency), We will pay You €10 (ten Euros) or equivalent amount in selected currency per Booking as the Guaranteed amount of the Refund; otherwise NO Guaranteed amount of the refund will be provided. | if the Booking value of the original (cancelled) Booking equals or exceeds €20 ( equivalent amount in selected currency), We will pay You €10 (ten Euros) or equivalent amount in selected currency per Booking as the Guaranteed amount of the Refund; otherwise NO Guaranteed amount of the refund will be provided. | We will pay You 90% of the Booking value of the original (cancelled) Booking as the Guaranteed amount of the Refund |
Specific Additional Services – voluntary cancellation and refund processing – Handling Fee | if the Booking value of the original (cancelled) Booking equals or exceeds €20 (equivalent amount in selected currency), a Handling Fee due to us amounts to 100% of the Booking value of the original (cancelled) Booking reduced by €10 (equivalent amount in selected currency); otherwise the Handling Fee amounts to 100% of the Booking value of the original (cancelled) Booking. | if the Booking value of the original (cancelled) Booking equals or exceeds €20 (equivalent amount in selected currency), a Handling Fee due to us amounts to 100% of the Booking value of the original (cancelled) Booking reduced by €10 (equivalent amount in selected currency); otherwise the Handling Fee amounts to 100% of the Booking value of the original (cancelled) Booking. | Handling Fee due to us amounts to 10% of the Booking value of the original (cancelled) Booking |
Specific Additional Services – flight changes (rebooking) | treated like Your request for cancellation of the original Booking/Flight(s) under the conditions of this Kiwi.com Saver Ticket Fare and the purchase of the new Booking/Flight(s) using Our Services, when the Guaranteed amount of the refund for the original (rebooked) Booking/Flight(s) shall be immediately deducted from (set off against) the Full Price of the new Booking/Flight(s). | treated like Your request for cancellation of the original Booking/Flight(s) without charging any Handling Fee and the purchase of the new Booking/Flight(s) using Our Services, when (as the Guaranteed amount of the refund) 100% of the Booking value of the original (rebooked) Booking/Flight(s) shall be immediately deducted from (set off against) the Full Price of the new Booking/Flight(s). | treated like Your request for cancellation of the original Booking/Flight(s) without charging any Handling Fee and the purchase of the new Booking/Flight(s) using Our Services, when (as the Guaranteed amount of the refund) 100% of the Booking value of the original (rebooked) Booking/Flight(s) shall be immediately deducted from (set off against) the Full Price of the new Booking/Flight(s). |
Specific Additional Services – flight changes (rebooking) – Your payment obligations | if the Booking value of the original (rebooked) Booking/Flight(s) equals or exceeds €20 (equivalent amount in selected currency), You shall pay the Full Price of the new Booking/Flight(s) reduced by €10; otherwise You shall pay the Full Price of the new Booking/Flight(s) without any reduction. | You shall pay the Full Price of the new Booking/Flight(s) reduced by 100% of the Booking value of the original (rebooked) Booking/Flight(s). | You shall pay the Full Price of the new Booking/Flight(s) reduced by 100% of the Booking value of the original (rebooked) Booking/Flight(s). |
Default Services/Service Packages: | Basic Services (default) | Plus Services Package | Premium Services Package |
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Handling Fee for Standard Additional Services | €30 (thirty Euros) per every request for any Standard Additional Service per Booking | €10 (ten Euros) per every request for any Standard Additional Service per Booking | NO HANDLING FEE |
Customer Support Service – telephone support channel availability (see Art. 1.2.13 hereof) | BASIC | EXTENDED | EXTENDED |
Customer Support Service - caller priority (see Art. 1.2.13 hereof) | Low | Medium | High |
Customer Support Service – e-mail support channel availability | NO | YES | YES |
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