<div>Your refund options depend on whether the carrier canceled your trip, or if it’s you who cancels.</div><div><br></div><div>Whether or not you have the <a href="https://www.kiwi.com/help/search/article/28">Kiwi.com Guarantee</a> also affects the options available to you, especially in cases where your trip has been canceled by the carriers.</div>

Your refund options differ depending on the situation.

What trip refund options do I have?

<div>To pay for your booking, you can use your payment card, your <a href="https://www.kiwi.com/help/search/article/17">Kiwi.com Credit</a>, <a href="https://www.kiwi.com/help/search/article/24/">promo codes</a>, or one of the below-mentioned alternative options.</div><blockquote><em>If your Kiwi.com Credit doesn’t cover the whole booking amount, you can pay the rest with your payment card. It is possible to combine Credit with other payment methods (except PayPal) or </em><a href="https://www.kiwi.com/help/search/article/24/"><em>promo codes</em></a><em>.</em></blockquote><div>To pay for additional services or changes in an existing booking, you can either choose from one of the available payment methods, use your payment card or Kiwi.com Credit.&nbsp;</div><h3>Accepted payment cards</h3><ul><li>Visa</li><li>MasterCard</li><li>American Express</li><li>JCB</li><li>Discover</li><li>Maestro</li><li>Mir</li><li>Diners Club International</li><li>TROY</li></ul><blockquote><a href="https://www.kiwi.com/help/search/article/20"><em>What if my payment card is not working?</em></a></blockquote><h3>Alternative payment options</h3><div>At Kiwi.com we support the following payment methods:&nbsp;</div><ul><li>PayPal</li><li>Apple Pay</li><li>Google Pay</li><li>Revolut Pay</li><li>Volt Open Banking / Bank Transfer</li><li>PIX</li></ul><div>The payment methods offered at the checkout page are based on your currency selection and region.&nbsp;</div><blockquote><em>You can change the language and currency at the top right corner of our website.</em></blockquote>

Payment options

<div>If you apply for a refund, you might be able to receive it in Kiwi.com Credit. It’s the quickest way to be refunded and pay on <a href="https://www.kiwi.com/user">our website</a> or <a href="https://www.kiwi.com/en/pages/mobile">app</a>. It’s valid for 2 years and you can use it for any new trips.</div><h3><strong>What are the benefits of a refund in Kiwi.com Credit?</strong></h3><ul><li>You’ll see it in your Kiwi.com account<strong> within a few minutes</strong> — no bank fees, exchange rate fees, or other unpleasant surprises.</li><li>You can <strong>use it right away</strong> or anytime <strong>within the next 2 years</strong>. If you don’t use the whole amount, the remaining Credit will stay in your account until it expires.</li><li>You could get <strong>a bigger refund</strong> than you’re entitled to. In certain cases, we can offer you a bonus on top of what you paid or a discount on handling fees.</li></ul><h3><strong>How do I pay with Kiwi.com Credit?</strong></h3><div>You need to be<strong> signed in</strong> to <a href="https://www.kiwi.com/user">your Kiwi.com account</a> and search for a new trip <strong>using the same currency</strong> you were credited in. You’ll then see an option to pick Kiwi.com Credit as the payment method at the last step of the booking process.</div><blockquote><em>If you haven’t set up your Kiwi.com account yet, you’ll have to sign in using the email address you used for your refunded booking. Your Credit will automatically be associated with that email.</em></blockquote><div>If you don’t have enough Credit to cover the whole booking, you can <strong>pay the rest with your payment card</strong>. It’s not possible to combine it with other <a href="https://www.kiwi.com/help/search/article/161/">payment options</a> or <a href="https://www.kiwi.com/help/search/article/24/">promo codes</a>.</div><h3><strong>Where can I see my Kiwi.com Credit balance and expiration?</strong></h3><div>You’ll see your Credit balance and the expiration date in <a href="https://www.kiwi.com/user">your Kiwi.com account</a>. If you’re on our website, open the tab <strong>Kiwi.com Credit</strong>. If you’re in the app, go to <strong>Profile</strong>.</div><blockquote><em>💡 Your Kiwi.com Credit will expire 2 years from the date you received it. For example, let’s say you have a total balance of €250 in Kiwi.com Credit. You received €200 in Credit in December 2021, and €50 in Credit in August 2022. This means that unless you use it beforehand, €200 of your Credit will expire in December 2023, and €50 of Credit will expire in August 2024.&nbsp;</em></blockquote><h3><strong>Can I exchange my Kiwi.com Credit for money?</strong></h3><div>In general, <strong>you can’t exchange</strong> Kiwi.com Credit for a monetary refund. An exception is if we offer you to choose between a refund in Kiwi.com Credit and a refund to your original payment method. If the offer expires before you make a selection, you’ll be refunded in Credit. As long as you haven’t used the Credit, you can revert it back to a monetary refund. For that, please contact us <a href="https://www.kiwi.com/help/contact/">here</a>.&nbsp;</div><div><br></div><div>For more information, you can check the full <a href="https://www.kiwi.com/en/pages/content/legal#ContentLegal-article12">conditions of Kiwi.com Credit</a>.</div>

Kiwi.com Credit is a payment method for bookings and services, and the fastest way to receive refunds.

What is Kiwi.com Credit and how can I use it?

<div><strong>If it is not a security issue, then please try the following:</strong></div><ul><li>Double-check all card details— the full card number, expiration date, and the CVV on the back of your card.</li><li>Ensure that your card is not expired, is enabled for online transactions, or that the daily limit for transactions has not been exceeded.</li><li>Contact your bank because they may need to approve the transaction or provide more information.&nbsp;</li></ul><blockquote><em>Please note that if you have a card issued in the EU, you may be required to complete a second authentication of your payment, usually via your mobile device or per your bank’s instructions. This additional verification is introduced to ensure the maximum security of your card information.&nbsp;</em></blockquote><ul><li>Try updating your web browser to the latest version or try using a different web browser, (for example, switching from Safari to Google Chrome).</li><li>Use <a href="https://support.google.com/chrome/answer/95464?hl=en">incognito mode</a> in your browser and/or <a href="https://www.wikihow.com/Disable-AdBlock">disable plugins</a>, add-ons, and extensions in your browser, especially ad blockers.</li><li>Try to use a different payment method instead. If you still want to use your payment card, you can try Apple Pay or Google Pay. These methods are also available in your web browsers and through the Kiwi.com mobile app.</li><li>Alternatively, try another card or try to complete the payment later.</li></ul>

Here are your options if a payment card gets declined.

Payment options

Accepted payment cards

Alternative payment options

Related articles

What if my payment card is not working?

What is Kiwi.com Credit and how can I use it?

What trip refund options do I have?