Specific Kiwi.com Guarantee (disruption protection) rules and regulations you should be aware of

• With the Kiwi.com Guarantee (disruption protection), if you opt for an alternative itinerary or a refund, you assign us all refund claims related to the Carriage against the Carriers. Essentially, if you’ve already been compensated you give us the right to claim and keep refunds in your stead. 
• We do not have the right to such claims if you accept third-party offers for regulatory compensation for disrupted flights brokered by us (for example, AirHelp Plus or other services of AirHelp Germany GmbH). Claims against the carriers for refunds made by us under the Kiwi.com Guarantee (disruption protection) would still be assigned to us. In such a case, the terms  of the Third-Party Enforcement Service apply (including the terms regarding their commission).

• The Kiwi.com Guarantee (disruption protection) would not apply in extraordinary situations, which affect operations of the third parties involved in the completion of the Carriages. Such situations may be, for example, strikes that affect the operation of a carrier or an airport, significant limitations that affect airports, bus, or train stations, bankruptcy or termination of 50% of the fleet. Unless specifically agreed otherwise, in these cases you would not be covered by the Kiwi.com Guarantee (disruption protection) and we would not be obligated to provide you with its fulfillments.
• It is your responsibility to make sure your passport is valid for the duration of your trip, and that you provide any required visas, proof of vaccinations, or documentation — whether to the carrier, country of departure, transit countries, or country of destination. If you failed to ensure that you were traveling with correct and valid documentation, and were not allowed to board your flight or enter your destination, you would not be covered by the Kiwi.com Guarantee (disruption protection). 
• The Kiwi.com Guarantee (disruption protection)  won’t cover you if you change your trip or contact details directly through the carriers, without our knowledge and approval. For example, say you went through the carriers to add checked baggage to an itinerary with a self-transfer and a short layover. If the layover ended up being too short to collect your bags for your next flight, you would not be covered by the Kiwi.com Guarantee (disruption protection).
• If you were to miss the first flight in your itinerary due to a situation that is not a carrier disruption, you would lose your right to the Kiwi.com Guarantee (disruption protection).