Junior Claims Specialist

Job Details

Just finished your education? Returning from time abroad? Or just looking for a fresh start?

Our Claims team is expanding and we’re looking for juniors! This is a great opportunity to learn new skills, gain experience and enjoy the fun of working at Kiwi.com – the online travel agency which is changing the way the travel industry works.

What do we do?

The Claims team plays an important role as an integrator between airlines and our customers for anything related to refunds.

We contact airlines using various channels regarding customers’ requests for refunds or cancellations. During this process, we are in contact with our customers via email. We then check all the details concerning the whole process, and make refund eligibility decisions based on the understanding of how the case will impact us financially. As we’re continually trying to improve, these reports go towards the continued success of Kiwi.com!

What you can expect

From the beginning, we’ll set out your onboarding plan. Here you’ll see what you can expect from us and what we expect from you. It starts with an introduction to our company, followed by a weekly training plan; before you know it, you’ll be one of the team! As you progress we offer you career growth – over half of our senior and leadership roles have been filled by internal candidates, and we are more than happy to support you in your career growth!


What we require

  • Advanced English (verbal/written), other languages are welcome
  • Very good analytical skills & good with numbers
  • PC skills literacy (Internet usage – orientation at travel agency portals to seek for refund info, Google Sheet)
  • Punctuality, conscientiousness, decision making
  • Ability to work well within team and individually

You must be able to work full time: shift work is required: 7:00 – 15:00, 9:00 – 17:00, 15:00 – 23:00, Monday to Friday

Start: July 2017

What we offer

  • Meal vouchers
  • Flexible benefits scheme (contribution to leisure time activities)
  • Quarterly financial bonuses dependent on overall company performance
  • A very friendly work environment (dogs are welcome, too :-))
  • A great team of young, passionate and fun-loving guys to work with
  • Exciting team-buildings and parties
  • Free refreshments (fruit, soft drinks…)
  • And other benefits (VIP Medical Care, Multisport card, annual Kiwi.com flight credit vouchers


All fields are mandatory.
Upload your CV/resume or any other relevant file. Max. file size: 128 MB. By sending your CV and job application to SkyPicker.com s.r.o. via the recruitment section of the site, you agree that we may store and use the information about you given in your application, or which is subsequently supplied, in order to consider you as a candidate for present or future employment. We ensure that all personal information supplied is held securely for a period of 5 years, in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data.