Don’t worry, we’ve got you covered

Our Guarantee protects you from:

Flight delays

Travelling with connections? You could miss a flight because of a previous delay.

Flight delay

Flight cancellations

Your flight could be cancelled unexpectedly.

Flight cancellation

Schedule changes

One of your flights might be rescheduled by the airline. This can affect the rest of your itinerary.

Flight cancellation

If this happens, we will offer you:

Alternative flight
Alternative flight
to your destination
arba
Alternative flight
Refund the cost
of your unused tickets

The decision is yours when there are less than 48 hours until departure, otherwise, we choose.

What else is included?

We’ll contribute to the following if you get stuck:
Transport
TRANSPORT TO ANOTHER AIRPORT

To cover all passengers in the booking.

Accommodation
OVERNIGHT ACCOMMODATION

If the delay is more than 8 hours overnight.

Food and drink
FOOD AND DRINK

If the delay is more than 4 hours.

All we need is a little cooperation

Atlikite šiuos žingsnius, kad gautumėte geriausią rezultatą:
  • Inform us as soon as you're aware of any situation that affects your trip.
  • Respond to all our offers within 24 hours.
  • Don’t make any flight changes without our approval.
  • If we agree that you should buy a flight which is not available online, we must receive your email with proof of payment within 14 days.

Unfortunately, if you do not follow these instructions, your Guarantee may be void.