Air New Zealand named best airline for 2020 — Philip Pilosian / Shutterstock

Air New Zealand named best airline for 2020

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The carrier has beat last year’s Airline Excellence Awards winner, Singapore Airlines 

For the sixth time in its history, Air New Zealand has proven to be the best airline in the world. At the annual Airline Excellence awards conducted by carrier evaluation platform, the airline managed to score the highest overall and beat last year’s winner — Singapore Airlines

Seven’s editors with over 200 years of combined experience evaluated each carrier in 12 key factors. The metrics included fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.


AirlineRatings editor-in-chief Geoffrey Thomas said: “In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020.

“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.”

Apart from the main Airline Excellence award, Air New Zealand also won in the Best Premium Economy category. Last year’s winner, Singapore Airlines, ranked second overall and managed to score highest in the First Class category for its impressive Suites product. 

Third place belonged to All Nippon Airways. Australia’s Qantas was fourth overall and ranked the highest in the Best Domestic Airline Service. Virgin Australia received the award for the Best Economy category. 

Top 20 airlines for 2020 according to

  1. Air New Zealand
  2. Singapore Airlines
  3. All Nippon Airways
  4. Qantas
  5. Cathay Pacific Airways
  6. Emirates
  7. Virgin Atlantic
  8. EVA Air
  9. Qatar Airways
  10. Virgin Australia
  11. Lufthansa
  12. Finnair
  13. Japan Airlines
  14. KLM
  15. Korean Airlines
  16. Hawaiian Airlines
  17. British Airways
  18. Alaska Airlines
  19. Delta Air Lines
  20. Etihad Airways
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