Skytrax announce winners of World Airline Awards, with Asian carriers topping the rankings
Singapore Airlines has been named the best airline in the world by the prestigious Skytrax World Airline Awards, taking the Airline of the Year award along with the World’s Best First Class and Best Airline in Asia.
The awards are considered to be the airline industry’s equivalent of the Oscars.
AirAsia took the top spot for the World’s Best Low-Cost Airline, followed by Norwegian, and EasyJet.
Qatar Airways and ANA All Nippon Airways followed Singapore in the overall list.
Only one carrier in the top 10 is not from Asia – Lufthansa, coming seventh overall. Air Canada is the highest placed North American carrier. However, it is down in 30th.
Other awards presented included Best Cabin Crew, which went to Garuda Indonesia, Best Airline Cabin Cleanliness, taken by ANA All Nippon, and Best Regional Airlines, won by Bangkok Airways.
Qatar Airways has the World’s Best Business Class, Air New Zealand the Best Premium Economy Class, Thai Airways the Best Economy Class Airlines.
There were also gongs for the Best Airport Services, Best Inflight Entertainment and Best Airline Staff.
The Best Airport Lounge is the Plaza Premium Lounge in Heathrow Terminal 2.
Singapore Airlines CEO Goh Choon Phong said: “Singapore Airlines is honoured to be named World’s Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers.”
“The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment.
“The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations.”
Skytrax have been running the awards every year since 1999. The results are based upon a global customer satisfaction survey with 2.2 million respondents.
The awards aim to be independent, impartial and global. There are no survey entry fees, no payment to attend the awards event, and no charges for any use of the award logos and results by winning airlines.
The world’s top 10 airlines 2018
- Singapore Airlines
- Qatar Airways
- ANA All Nippon Airways
- Eva Air
- Cathay Pacific Airways
- Hainan Airlines
- Garuda Indonesia
- Thai Airways
The world’s best low-cost airlines 2018
- Jetstar Airways
- AirAsia X
- Southwest Airlines