Hong Kong airline sells fat finger fares for second time in a month
Hong Kong’s flag carrier, Cathay Pacific, has mistakenly sold first-class seats at economy prices for the second time in a month.
Just two weeks ago, the airline tweeted the hashtag #lessonlearnt after making a very similar blunder. This time, their Twitter has been silent so far.
Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day, yes – we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too!
— Cathay Pacific (@cathaypacific) January 2, 2019
Cathay Pacific have said that they will honour the mistake fares, and will investigate what happened.
In a statement, the airline wrote: “We are looking into the root cause of this incident both internally and externally with our vendors.
“For the very small number of customers who have purchased these tickets, we look forward to welcoming you on board to enjoy our premium services.”
At the start of the year, Cathay Pacific made the same mistake when they sold first-class flights from Vietnam to Canada for $675. They also took the step then honouring the sale.
Mistake fares such as these are known as fat finger fares, implying that someone has made a blunder.
The error may also be down to a miscalculated currency conversion, data entry error, or a glitch.
While Cathay Pacific have decided to honour the fares, airlines are under no obligation to do so.
Travellers are entitled to a full refund for the cost of an incorrectly issued ticket, along with all non-refundable purchases made after booking the mistake fare.