A regional airport in the UK gained the highest satisfaction score in a global survey
Exeter in southwest England attracts its visitors with an 11th-century cathedral, monastery and an underground passage. Now the town has built a reputation for the most passenger-friendly airport in the world.
A survey that features four British airports in the top 8 was conducted by Finnish company HappyOrNot, who have installed smiley terminals that measure the customer satisfaction levels at airports by the percentage of people hitting either the dark green or light green buttons.
The company collected the data from more than 120,000 hits at 160 airports in 36 countries from November 2016 to November 2017.
Exeter Airport reached a satisfaction rating of 88.66 per cent which is 12 per cent higher than the global average.
“The HappyOrNot units around the airport have proven to be a very effective and simple way to evaluate passengers’ experiences,” Exeter Airport’s Managing Director Matt Roach said.
“We know that the procedures at an airport can be stressful, but our staff do their best to ease the journey for travellers, and this shows in the consistently high positive ratings.”
The analysis shows the most passenger-friendly airports in general as well as the happiest and unhappiest times of day, week and year to travel. It also distinguishes the satisfaction levels during different parts of the airport journey such as security, baggage reclaim or washrooms.
Top 8 world’s happiest airports :
1. Exeter Airport, U.K. – 88.66%
2. Cork Airport, Republic of Ireland – 88.45%
3. Leonardo da Vinci–Fiumicino Airport (Rome), Italy – 88.45%
4. Dallas Fort Worth International Airport, U.S.A. – 87.35%
5. Newcastle International Airport, U.K. – 87.05%
6. London Southend Airport, U.K. – 86.79%
7. Cardiff Airport, U.K. – 86.57%
8. Keflavik International Airport, Iceland – 86.35%