Hamad International integrates facial recognition

The airport has begun the second phase of its Smart Airport programme

Qatar’s Hamad International airport is one of the most progressive airports in the world. It has just launched the second phase of its Smart Airport programme, which will transform the passenger journey through the airport — thanks to facial biometric recognition.

The system is currently in the second phase of its trial. It combines passport, passenger, flight and facial biometric information in one electronic record. The facial recognition will be used at bag-drop, security and boarding, based on the biometric information registered while checking in at a self-check-in kiosk or via an app.

The newly installed system is expected to speed up the queues and remove the need to show multiple documents at each point. It would also allow the airport to track passengers’ movements throughout the airport and in turn increase efficiency.

“In line with our vision and strategic plan, we continue to invest in customer-centric innovative technology to provide fast, seamless and enjoyable travel experience to be the airport of choice for our discerning customers,” said HIA chief operating officer engr. Badr Mohammed Al Meer.

“Our approach to identity management is unique and holistic, in that we foresee wide-scale deployment of biometric capability across both mandated and voluntary passenger touch points while addressing customer data privacy concerns in line with relevant local and international regulations,” he added.

The deployment of the first phase is claimed to be successful

Last year, the airport installed new self-check-in booths and bag drops.

The first phase of the new programme is said to be successful. 20 per cent of Qatar airport passengers were using self-check-in and 20 per cent were opting for self-bag-drop.

The deployment of the services is claimed to have improved the passenger journey experience. It allows passengers to have complete control of their journey from arrival to departure. Furthermore, it helps to optimise and utilise the airport’s resources and assets.