The airports rank the highest in a new customer satisfaction survey
Las Vegas McCarran International and Orlando International are the most popular of the largest airports of North America. According to a new study conducted by JD Power, customers have marked the airports the highest in a satisfaction survey covering 2018.
The market research company ranked the airports divided into three groups according to their size — mega-airports with more than 32.5 million annual passengers, large airports serving between 32.4 million and 10 million passengers annually, and medium-sized airports, which have between 3 million and 9.9 million passengers passing through each year.
More than 40,000 travellers participated in the survey which evaluated the institutions in six different categories: terminal facilities, accessibility, security checks, baggage claim, check-in/baggage check, and food, beverage, and retail offerings.
Reaching 781 points out of 1,000 possible, both Las Vegas McCarran International and Orlando International scored the highest in the mega-airports category. While John Wayne Airport in Orange County won the large airports category, with 815 points, and Buffalo Niagara International Airport is the best among medium-size airports, with 814 points.
However, several major airports in North America remain at the bottom of the ranking. With 678 points, New York LaGuardia came in the lowest position out of all airports across all the categories, while Boston, Chicago and Los Angeles scored only a bit more.
“Several multi-billion-dollar airport construction projects — such as those in Boston, Los Angeles, and Chicago — are reaching phases in which passenger disruption and increased traffic will be incredibly hard to avoid,” JD Power’s travel practice lead, Michael Taylor, said in a statement.
“How well these rapidly expanding airports manage throughout these infrastructure projects will provide valuable insight into what’s in store on a nationwide basis.”
However, the overall satisfaction score increased by 12 points to 761 overall which is the highest score in the last 13 years.