Passengers can stay connected for the entire duration of the flight until they reach their destination
Up until now, a flight could have been quite boring without the ability to stay in touch with the world. That could very well change with Norwegian’s new service — gate-to-gate Wi-Fi connection.
Customers travelling on any of Norwegian’s global network routes will have the option to become connected as soon as they board the plane and stay connected for the entire duration of their flight until they reach their destination.
Until present, an aircraft would have to climb up to an altitude of above 3 kilometres before activating the Wi-Fi network on board. However, thanks to the carrier’s new Wi-Fi service, passengers will not have to wait until reaching the safe altitude.
Chief customer and digital officer at Norwegian, Kurt Simonsen, said: “We know how important it is for our passengers to have internet access. Until recently, flights were hour-long black holes when it comes to internet coverage. Now, Norwegian makes it possible to be online from the moment you board the aircraft until you step outside again.
“We launched free Wi-Fi on board in 2011 and since millions of passengers have been surfing the internet on board, so are looking very much forward to offering the new gate-to-gate experience to our passengers.”
Earlier this year, the carrier became the first low-cost airline to introduce free Wi-Fi on intercontinental routes. Passengers can choose from two options — either the free basic version for the entire flight or a premium high-speed connection that is fast enough to stream television shows and films.
The Wi-Fi service is currently being rolled out on its Boeing 787-9 Dreamliner aircraft. Norwegian expects to have 50 per cent of its Boeing 787-9 Dreamliner fleet equipped with the new service by 2020.
The airline has also introduced premium Wi-Fi service on its European flights, upgrading it to high-speed connections allowing the passengers to stream video content.