Record year for Heathrow: 78 million passengers served in 2017

UK’s only hub airport can also pride itself on delivering outstanding customer service

More than 78 million passengers hustled through London’s biggest airport in 2017. The increase of three per cent compared to 2016 was achieved thanks to larger and fuller aircraft, and means that it was the best year ever for Heathrow.

More than 78 million passengers hustled through the Heathrow airport in 2018 while receiving outstanding customer service —Alexander Gold / Shutterstock
More than 78 million passengers hustled through Heathrow airport in 2017 — Alexander Gold / Shutterstock

The only hub airport in the United Kingdom can also pride itself on delivering outstanding customer service. For the third year in a row, the Skytrax World Airport Awards named Heathrow Best Airport in Western Europe, and for eight years running as the Best Airport for Shopping.

“Heathrow had its best year ever in 2017 helping to strengthen the British economy as the country seeks to redefine its role in the world,” said Heathrow airport CEO John Holland-Kaye.

“Our colleagues welcomed 78 million passengers and supported the delivery of record volumes of British trade to markets around the world. We’re looking forward to continuing to deliver for Britain in 2018 as we progress our expansion plans.”

In its official statement, the airport also noted that Heathrow became one of the fastest growing major cargo hubs in Europe. More than 1.7 million metric tonnes of cargo travelled through the airport last year which is equivalent to the weight of 134,000 London buses. The key cargo markets were the US, East Asia, and Europe.

The statement also underlined the airport’s improvements towards the reduction of the airport’s noise footprint.

“Heathrow’s annual noise and contour report revealed that the airport’s noise footprint was at its smallest recorded level in 11 years with 15 per cent fewer households affected by noise, as a result of working with airlines to encourage the use of quieter aircraft. Night time jet movements also decreased by a third in 2017,” the report states.