Ryanair website to be down for 12 hours

Travellers who don’t check in before the temporary shutdown will face an extra fee

Irish low-cost carrier Ryanair will temporarily shut down its website for a system upgrade.

According to Ryanair’s Robin Kiely, the site will be down from 5 pm on Wednesday 7 November until 5 am on Thursday 8 November UK time, meaning that passengers won’t be able to book flights, check in, or make changes to their existing bookings for 12 hours.   

Passengers who don't check in before the temporary shutdown might pay up to $98 — Rob Wilson / Shutterstock Ryanair website to be down for 12 hours
Passengers who don’t check in before the temporary shutdown could pay up to $98 — Rob Wilson / Shutterstock

Passengers travelling with the airline on Wednesday and Thursday should pay extra attention to the free online check-in which opens 48 hours before the departure.

Despite the temporary closure, the carrier has stated that airport check-in fees would still be applicable which will affect mostly passengers who don’t have their seats preselected.  

The airline charges $72 (£55) per person to check in at the airport and $26 (£20) to reissue a boarding pass.

A Ryanair spokesperson said: “Our existing boarding card reissue fee will apply, which is why we’re giving customers who are travelling on Wednesday and Thursday sufficient notice to check in for their flights before the website closure.”

Ryanair’s Robin Kiely said: “As part of our continued digital development, a web closure and system upgrade will take place for 12 hours.”

The carrier has decided to set a grace period until the end of November — frantic00 / Shutterstock Ryanair website to be down for 12 hours
The carrier has decided to set a grace period for its new baggage policy until the end of November — frantic00 / Shutterstock

“We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com.”

With the average rate of 5,000 bookings an hour and 350,000 of bookings already set to fly on Wednesday and Thursday, the closure might affect up to 500,000 passengers.

New baggage fees put under a grace period

Ryanair has recently changed its baggage policy which now allows taking a 10 kg hand luggage only to passengers with priority boarding service. 

However, the airline has decided to set a grace period until the end of November. During the time, gate agents have been told to take a “reasonable approach”.