Virgin Atlantic and Delta open self-service bag drop at Heathrow

The time-saving units will be available for customers flying to the United States

Passengers travelling on Delta Air Lines and Virgin Atlantic flights from London Heathrow will soon save some time while departing from Terminal 3.

After a successful trial taking place at the airport itself, the two carriers have launched self-service bag drop units for their passengers flying to the United States.

With the new self-service unites passengers can drop their bags in less than two minutes — Delta Virgin Atlantic and Delta open self-service bag drop at Heathrow
With the new self-service unites passengers can drop their bags in less than two minutes — Delta

Thanks to the easy-to-use technology behind the service, passengers can now check their bags in less than two minutes, which allows them to enjoy more free time in the lounges, restaurants and shops Terminal 3 has to offer.

The self-service units accept the bags and screen them in the same way as the traditional bag drop counters. To ensure the security of dropped luggage, Delta will use its pioneering RFID technology for bag tracking with chipped bag tags allowing its passengers to have control over their baggage.

Hayley Parker, vice president of airports at Virgin Atlantic, said: “We’re always looking at ways to improve the customer journey, and self-service bag drop is another example of how we’re making things easier for our customers.

“This new technology enables customers to breeze through the airport, while ensuring our team are still on hand to deliver personalised service and answer queries at all times.”

Delta uses its pioneering RFID technology for bag tracking — Delta Virgin Atlantic and Delta open self-service bag drop at Heathrow
Delta uses its pioneering RFID technology for bag tracking — Delta

Self-service bag drops are not the only feature Delta has implemented to make travelling faster. Recently, the carrier established the first biometric terminal in the US allowing its passengers to travel through all stages of Hartsfield-Jackson Atlanta airport using their faces as their boarding passes.

“Delta’s successful launch of the first biometric terminal in the US at the world’s busiest airport means we are designing the airport biometric experience blueprint for the industry,” said Gil West, Delta’s COO.

“We’re removing the need for a customer checking a bag to present their passport up to four times per departure which means we’re giving customers the option of moving through the airport with one less thing to worry about, while empowering our employees with more time for meaningful interactions with customers.”