World’s best airlines for 2021 revealed

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July 21, 2021

By | July 21, 2021

Qatar Airways tops the list of 20 best airlines thanks to its dedication and commitment to operation during the pandemic

The world has had to adjust to living with a pandemic and so has the aviation industry. In the latest airline ranking, AirlineRatings.com awarded Qatar Airways 2021 airline of the year.

The carrier was selected as the number one airline due to “its cabin innovation, passenger service, and its dedication and commitment to continue to operate throughout the COVID-19 pandemic,” the rating agency said in an announcement.

“Receiving the 2021 Airline of the Year is particularly special for Qatar Airways,” said Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker.

“Over the past 16 months, the aviation industry has witnessed some of its darkest days, but Qatar Airways has continued to operate and stand by our passengers despite many other airlines halting operations due to the pandemic.”

Qatar Airways is followed by Air New Zealand, Singapore Airlines, Qantas, and Emirates

Singapore Airlines received an award for Best First ClassSingapore Airlines received an award for Best First Class — Singapore Airlines Media Room

To make it into the top 20, air carriers had to reach a seven-star safety rating alongside innovation leadership in passenger comfort. 

“We are focused on leadership and airlines that innovate to make a real difference to the passenger experience,” said AirlineRatings.com Editor-in-Chief Geoffrey Thomas. “In our evaluation, we also consider the audited feedback from passengers on our website.”

Air New Zealand took second place this year thanks to its innovation and industry leadership. Singapore Airlines was rated third for its technology innovation and in-flight products and it also received an award for the Best First Class.

Qantas picked up fourth place based on its safety record and fiscal performance, followed by Emirates in fifth.

Qantas earned fifth placeQantas earned fifth place — Qantas Media Room

AirlineRatings.com is the global forerunner in safety, product, and COVID-19 ratings. It usually announces its top airlines in November but decided to make schedule changes with regard to the pandemic.

“We pushed the 2021 announcement into the 2021 year due to the chaos of COVID-19 and we wanted to see how the industry would handle the pandemic over a longer period of time before making selections,” explained Thomas for CNN.  

Top 20 best airlines

  1. Qatar Airways
  2. Air New Zealand
  3. Singapore Airlines
  4. Qantas
  5. Emirates
  6. Cathay Pacific
  7. Virgin Atlantic
  8. United Airlines
  9. EVA Air
  10. British Airways
  11. Lufthansa
  12. ANA
  13. Finnair
  14. Japan Airlines
  15. KLM
  16. Hawaiian Airlines
  17. Alaska Airlines
  18. Virgin Australia
  19. Delta Air Lines
  20. Etihad Airways

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