Don’t worry, we’ve got you covered

Our Guarantee protects you from:

Flight delays

Travelling with connections? You could miss a flight because of a previous delay.

Flight delay

Flight cancellations

Your flight can be cancelled unexpectedly.

Flight cancellation

Schedule changes

Our airline partners can reschedule your flight which may affect your itinerary.

Flight cancellation

If this happens, we will offer you:

Alternative flight
Alternative flight
to your destination
หรือ
Alternative flight
Refund the price
of your unused tickets

The decision is up to you when there are less than 2 days before departure, otherwise we choose.

What else is included?

We’ll contribute to the following if you get stuck:
Transport
TRANSPORT TO ANOTHER AIRPORT

To cover all passengers on the booking.

Accommodation
OVERNIGHT ACCOMMODATION

Per passenger towards accommodation; if the delay is more than 8 hours overnight.

Food and drink
FOOD AND DRINK

Per passenger towards refreshments; if the delay is more than 4 hours.

All we need is a little cooperation

โปรดทำตามขั้นตอนเหล่านี้เพื่อให้ได้ผลลัพธ์ที่ดีที่สุดเท่าที่เป็นได้:
  • Inform us as soon as you are aware of any of the situations above.
  • Respond within 24 hours to all our offers.
  • Don’t make any flight changes without our approval.
  • If we agree that you should buy a flight that’s not available online, we need to receive your email with proof of payment within 14 days.

Unfortunately, if you do not follow these instructions, your Guarantee may be void.