<div>Depending on the type of refund, you might receive the payout via various methods. Some refunds might only be available in <a href="https://www.kiwi.com/help/search/article/17">Kiwi.com Credit</a>, but if there is a monetary refund, we usually give you an option to choose between the Credit and the original payment method you used to book the trip or pay for the services.</div><blockquote><em>If you apply for an </em><strong><em>assisted carrier refund</em></strong><em> through us, we’ll only be able to send you the refund after we receive it from the carriers. See our </em><a href="https://www.kiwi.com/help/search/article/286"><em>When will you send me my refund</em></a><em> article for more info.</em></blockquote><div>Here are all of the possibilities:</div><ul><li><strong>Kiwi.com Credit —</strong> it’s the fastest way to receive your refund. <a href="https://www.kiwi.com/help/search/article/17">Kiwi.com Credit</a> appears in your <a href="https://www.kiwi.com/user">account</a> within a few minutes and is ready to use to book another trip with us. Your Credit will expire 2 years from the date you received it.</li><li><strong>Payment card refund </strong>— we send the amount back to the card which you paid with. It's not possible to refund it to a different card. Depending on your bank, it could take up to 10 working days to arrive in your account.</li><li><strong>PayPal </strong>— we send the refund to your PayPal account. You should have it there within 24 hours.</li><li><strong>Bank transfer </strong>— we ask for your bank details and send you the payment within 24 hours. Depending on your bank, it should arrive in your account in 3 – 5 working days.</li><li><strong>Carrier vouchers or credits </strong>— if you apply for an assisted refund and the carriers only send us vouchers or credits that you can use, we’ll forward them to you via email. &nbsp;</li></ul><blockquote><em>Please note that the amount might differ slightly when we refund your debit/credit card or via bank transfer, depending on your bank's currency exchange rates.<br>Some banks might also charge a fee for incoming international payments.<br>If we send you the refund and you don't receive it within the given timeframe, please contact your bank.</em></blockquote>

Depending on the type of refund, you might receive payment via various methods.

How do I receive my refund?

<div>If the carrier canceled or rescheduled your trip less than 48 hours before departure and we've offered you an alternative itinerary as a part of our <a href="https://www.kiwi.com/help/search/article/28">Kiwi.com Guarantee</a>, we might also cover some of your extra expenses. Our agents will confirm this to you when you're in <a href="https://www.kiwi.com/help/contact">contact</a> with them.</div><h2>Accommodation</h2><div>In case the alternative trip we find you departs the next day, or there is an overnight transfer of more than 8 hours, we’ll usually book the accommodation for you. If we can't book it, we might ask you to do it yourself and will send you compensation based on the average hotel prices in the city you're in.</div><h2>Refreshments</h2><div>If you have to stay at the airport or station for more than 4 hours, and you haven't received accommodation, our agents might send you 10 EUR per passenger for refreshments.</div><h2>Airport transfer, taxi, or a shuttle&nbsp;</h2><div>If the alternative we offer you departs from a different airport or station, we might also offer you compensation for the transfer. The amount will depend on the city you're in.</div>

We might cover some of your extra expenses.

What extra compensation can I get with the Kiwi.com Guarantee?

<div>Your refund options depend on whether the carrier canceled your trip, or if it’s you who cancels.</div><div><br></div><div>Whether or not you have the <a href="https://www.kiwi.com/help/search/article/28">Kiwi.com Guarantee</a> also affects the options available to you, especially in cases where your trip has been canceled by the carriers.</div>

Your refund options differ depending on the situation.

What trip refund options do I have?

<div>If you apply for a refund, you might be able to receive it in Kiwi.com Credit. It’s the quickest way to be refunded and pay on <a href="https://www.kiwi.com/user">our website</a> or <a href="https://www.kiwi.com/en/pages/mobile">app</a>. It’s valid for 2 years and you can use it for any new trips.</div><h3><strong>What are the benefits of a refund in Kiwi.com Credit?</strong></h3><ul><li>You’ll see it in your Kiwi.com account<strong> within a few minutes</strong> — no bank fees, exchange rate fees, or other unpleasant surprises.</li><li>You can <strong>use it right away</strong> or anytime <strong>within the next 2 years</strong>. If you don’t use the whole amount, the remaining Credit will stay in your account until it expires.</li><li>You could get <strong>a bigger refund</strong> than you’re entitled to. In certain cases, we can offer you a bonus on top of what you paid or a discount on handling fees.</li></ul><h3><strong>How do I pay with Kiwi.com Credit?</strong></h3><div>You need to be<strong> signed in</strong> to <a href="https://www.kiwi.com/user">your Kiwi.com account</a> and search for a new trip <strong>using the same currency</strong> you were credited in. You’ll then see an option to pick Kiwi.com Credit as the payment method at the last step of the booking process.</div><blockquote><em>If you haven’t set up your Kiwi.com account yet, you’ll have to sign in using the email address you used for your refunded booking. Your Credit will automatically be associated with that email.</em></blockquote><div>If you don’t have enough Credit to cover the whole booking, you can <strong>pay the rest with your payment card</strong>. It’s not possible to combine it with other <a href="https://www.kiwi.com/help/search/article/161/">payment options</a> or <a href="https://www.kiwi.com/help/search/article/24/">promo codes</a>.</div><h3><strong>Where can I see my Kiwi.com Credit balance and expiration?</strong></h3><div>You’ll see your Credit balance and the expiration date in <a href="https://www.kiwi.com/user">your Kiwi.com account</a>. If you’re on our website, open the tab <strong>Kiwi.com Credit</strong>. If you’re in the app, go to <strong>Profile</strong>.</div><blockquote><em>💡 Your Kiwi.com Credit will expire 2 years from the date you received it. For example, let’s say you have a total balance of €250 in Kiwi.com Credit. You received €200 in Credit in December 2021, and €50 in Credit in August 2022. This means that unless you use it beforehand, €200 of your Credit will expire in December 2023, and €50 of Credit will expire in August 2024.&nbsp;</em></blockquote><h3><strong>Can I exchange my Kiwi.com Credit for money?</strong></h3><div>In general, <strong>you can’t exchange</strong> Kiwi.com Credit for a monetary refund. An exception is if we offer you to choose between a refund in Kiwi.com Credit and a refund to your original payment method. If the offer expires before you make a selection, you’ll be refunded in Credit. As long as you haven’t used the Credit, you can revert it back to a monetary refund. For that, please contact us <a href="https://www.kiwi.com/help/contact/">here</a>.&nbsp;</div><div><br></div><div>For more information, you can check the full <a href="https://www.kiwi.com/en/pages/content/legal#ContentLegal-article12">conditions of Kiwi.com Credit</a>.</div>

Kiwi.com Credit is a payment method for bookings and services, and the fastest way to receive refunds.

How do I receive my refund?

Related articles

What trip refund options do I have?

What is Kiwi.com Credit and how can I use it?

What extra compensation can I get with the Kiwi.com Guarantee?

Related articles

What trip refund options do I have?
Your refund options differ depending on the situation.

What is Kiwi.com Credit and how can I use it?
Kiwi.com Credit is a payment method for bookings and services, and the fastest way to receive refunds.

What extra compensation can I get with the Kiwi.com Guarantee?
We might cover some of your extra expenses.