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Premium Services

Summary: Here’s what you get with Premium Kiwi.com Services.

With this service package, you’ll receive extended customer support availability and additional services without processing fees.

Additional services
You'll only pay the price of the particular service, which depends on the carriers. No processing fee. 
You can make changes up to 48 hours before your trip.
Email support
You can send us an email, and our agents will assist you as soon as possible.

High caller priority
You’ll skip all callers with Basic or Plus Services in the queue. This means you’ll get in touch with our customer support as soon as possible.

Extended support availability
You can reach our English customer support 24/7. Other languages are always available in the following times:
Czech
Mon-Fri 07:00-16:00 UTC
Sat-Sun 08:00-16:00 UTC

Spanish
Mon-Sun 08:00-22:00 UTC

Portuguese
Mon-Fri 08:00-22:00 UTC
Sat-Sun 10:00-19:30 UTC

French & Italian
Mon-Sun 07:00-19:00 UTC

German & Polish
Mon-Fri 08:00-16:00 UTC

Japanese & Korean
Mon-Sun 00:00-09:00 UTC

Russian & Ukrainian
Mon-Sun 06:00-18:00 UTC

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