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Summary of our Terms and Conditions

Summary: Terms and conditions can be long and confusing, so we've summarised them here for you.

Summary of our Terms and Conditions
  1. You can book low‐cost, wide‐ranging flights across the world with Kiwi.com. 
  2. We take the hassle out of travelling with services like free online check‐in.
  3. We provide all necessary documents for your travels by email, on your Manage my booking page and through the Kiwi.com app.
  4. We can help you to add extras to your flight(s), such as additional baggage, meals and assigned seating. Please note that the airlines charge for additional services and we help facilitate the payment.
  5. Our unique Kiwi.com Guarantee provides you with protection from airline cancellations, delays and schedule changes that affect your connecting flights.
  6. Depending on the circumstances behind your schedule change or delay, we may be able to offer you additional services such as accommodation, meals and/or alternative transport.
  7. Due to the dynamic nature of the airline industry, it is possible that the seats on your chosen route may quickly sell out. Should we be unable to complete your booking, we will notify as soon as possible.
  8. By booking through Kiwi.com you are entering into a service agreement with both us and the respective airline carrier(s). It is your responsibility to familiarise yourself with all relevant terms and conditions.
  9. You must provide us with complete, accurate and correct information.
  10. It is the responsibility of the passenger(s) to be informed of and to acquire the necessary visas for their journey.
  11. Contacting us is always free of charge. However, we are not responsible for charges based on your service provider.
  12. Given the fluid nature of our services, the 14‐day European legislation withdrawal period will not apply: Once we receive payment we will begin the booking process. If we encounter a problem at any stage, such as a price change, we will inform you as soon as possible.
Please note that this is only a summary of our Terms and Conditions, and is not legally binding. Only our full Terms and Conditions document may be referred to in case of legal action.

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