Can I cancel if my booking isn’t confirmed?
If you haven’t received confirmation of your booking yet and would like to cancel it, you may still be able to as part of our Immediate Cancellation service. When you sign in to your account and open your trip, you should see a Booking cancellation button in the upper-right corner. From there you’ll be able to request a cancellation and a refund.
Once you submit the request, we will review it and check the status of your booking. If the carriers haven’t confirmed any of your flights, we’ll cancel the booking and send you a refund in Kiwi.com Credit. For this service, we may charge a fee that will be deducted from the refundable amount and the amount of which will be communicated to you within the offer.
If we’ve received confirmation for at least a part of your trip, the Immediate Cancellation service is not available and we’ll continue booking any remaining parts.
If we’ve already confirmed your booking, you’ll see a Refunds & cancellations button instead and will have to change or cancel your trip according to our regular policy. Keep in mind that your refund options will depend on the ticket type you selected during the initial booking.
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