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Terms of Use

Summary


  • 1.OUR WEBSITE AND MOBILE APPLICATION
    • 1.1The website located at Kiwi.com, the Kiwi.com mobile application and all of their contents ("Website") are owned and operated by private limited company Kiwi.com s.r.o., ID No. 29352886, with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886 ("Kiwi.com", "we", "our", "us").
    • 1.2The Website is available to any visitor or customer ("User", "you", "your"), subject to acceptance of these special Terms and conditions of use of the Website ("Terms of Use"). Your access or use of the Website constitutes full and unconditional acceptance to these Terms of Use. If you do not agree with these Terms of Use, then you are not allowed to use the Website.
    • 1.3The rules regarding the processing of the personal data of the Users are available in the Privacy Policy on the Website.
  • 2.ACCESS TO AND USE OF THE WEBSITE
    • 2.1If you decide to use the Website, we will provide it to you "as-is" without any liabilities and warranties including but not limited to the guarantee of completeness, flawlessness, availability, or suitability. If you are a consumer with habitual residence in the EU, this clause does not apply to you.
    • 2.2Under no circumstance shall we be liable for any loss or damages (including direct, indirect, special, or consequential losses or damages of any kind or lost profits) in relation or connected with the Website regardless of the form of action by which such losses or damages may be claimed. If you are a consumer with habitual residence in the EU, this clause does not apply to you.
    • 2.3Access to specific parts of the Website may be restricted under specific rules and requirements. Unless indicated otherwise, Website functionalities are provided free of charge.
    • 2.4The content and information on the Website (including subjects of intellectual property, price, and availability information relating to the products and services provided via the Website), as well as the infrastructure used to provide such content and information, is proprietary to Kiwi.com or our suppliers and providers.
    • 2.5The User agrees to keep confidential any passwords provided to access the Website and ensure that no unauthorized third parties gain access to them. The User accepts responsibility for any financial consequences arising from the use of the Website with the User’s password to the Website or from the use of the User’s passwords by third parties.
    • 2.6We, in our sole discretion, may use all comments and suggestions, whether written or oral, provided by the User in connection with the use of our products and services or the Website.
    • 2.7The User agrees not to:
      • 2.7.1use another person’s name, ID, or password without permission nor use the Website while impersonating another person;
      • 2.7.2post or transmit any unlawful, threatening, defamatory, obscene, or indecent material or any material that could constitute conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law;
      • 2.7.3make any speculative, false, or fraudulent booking or any booking in anticipation of demand;
      • 2.7.4use any device, software, or routine to interfere with or attempt to interfere with the proper working of the Website;
      • 2.7.5alter or decompile the software used for the provision of our products and services and operation of the Website;
      • 2.7.6frame, mirror, or otherwise incorporate any part of the Website into any other website without our express written authorization;
      • 2.7.7engage in any commercial use of the Website, including but not limited to reselling services or products obtained through Kiwi.com;
      • 2.7.8misuse any promotional campaigns, offers, or codes provided by Kiwi.com; misuse includes, but is not limited to, attempting to redeem offers in a manner inconsistent with their terms, using multiple Kiwi.com accounts to gain additional benefits, or any other fraudulent activity.
    • 2.8In the event that you breach any of the terms of use specified in Art. 2.7, Kiwi.com reserves the right to limit or restrict your access to your Kiwi.com Account to ensure compliance with our terms and the integrity of our services.
  • 3.WEBSITE FUNCTIONALITIES AND KIWI.COM ACCOUNT
    • 3.1The Website contains multiple functionalities which are available to the User and may be used by a designated part of the interface of the Website or other designated online tools such as emails ("Website Interface"). We will provide you with functionalities of the Website provided that you use the functionalities in a way that has been intended and allowed by us.
    • 3.2The Kiwi.com Account is formed by additional functionalities of the Website with restricted access ("Kiwi.com Account"), such as tools for the management of your current and past bookings, or the storage of data necessary for making bookings in the future.
    • 3.3You may access the Kiwi.com Account associated with your email address by signing in via the Website Interface provided you previously made a booking on the Website with your email address, or you created a Kiwi.com Account via the Website Interface with your email address.
  • 4.SEARCH FUNCTIONALITIES
    • 4.1Search functionalities of the Website allow you to search amongst transport services of third parties and their combinations.
    • 4.2The displayed search results depend on your input and choices made via the Website Interface within defined parameters.
    • 4.3By default, we rank search results from best, meaning that transport options that we consider better are displayed higher while options considered worse are displayed lower. Which option is better and which is worse is determined by a formula based on the combination of price (lower price is considered better than a higher price), and convenience, such as duration (shorter carriage is considered better than longer carriage) and the number of layovers (fewer layovers is better than more layovers). Additionally, when the number of passengers is higher, the duration factor has more weight. You may change the default ranking of search results to any of the available options. In that case, the search results are ranked according to the selected parameter such as price or duration.
  • 5.YOUR BOOKING OPTIONS
    • 5.1When you search for travel options on the Website, you may see two distinct choices for completing your booking:
      • 5.1.1Booking with Kiwi.com
      • 5.1.2Redirect to third-party websites.
    • 5.2Booking with Kiwi.com . If you choose to book with Kiwi.com, you will handle your entire booking process on our Website, including payment. This means you’ll enter into an agreement with us, and we will act on your behalf to secure all necessary third-party services, such as flights and flight ancillaries. Additionally, you will be able to order post-booking services with Kiwi.com and reach out to our customer support for assistance.
    • 5.3Redirect to third-party websites . If you opt for the redirect option, you’ll be taken to a different website to finalise your booking. In this scenario, Kiwi.com will not be part of your agreement or transaction. You will enter into a contract with the third-party service provider. As a result, you will not be able to enjoy the benefits that we offer to our customers, and will not have access to Kiwi.com’s post-booking services or customer support.
  • 6.PRICES
    • 6.1We strive to ensure that the prices displayed on our Website are up to date and accurate. The prices displayed on our Website are the prices at which we expect to secure the purchase of a ticket, baggage, or seating, based on our knowledge of the market and last search. However, the prices displayed are also based on prices of third parties (e.g. airlines, global distribution systems), over which we have no control, and our latest search results. Therefore, these prices might be subject to changes.
    • 6.2Prices displayed on the Website might be adjusted by automated decision-making.
  • 7.OUR INTELLECTUAL PROPERTY
    • 7.1We retain any, and all, rights to our products and services and the Website and its content; including software, hardware, products, processes, algorithms, user interfaces, knowledge, technologies, inventions, designs, and other tangible or intangible materials or information made available to the User throughout the provision of the services or by using the Website.
    • 7.2No expressed or implied license or right of any kind is granted to the User regarding our services, products, or the Website, or any part thereof, including any right to obtain possession of any source code, data, or other material relating to the Website. All rights not expressly granted to the User herein are reserved to us or their respective owners.
    • 7.3Furthermore, all copyrights, trademarks, design rights, database rights, patents, and other intellectual property rights (registered and unregistered) in and on the Website and regarding the content of the Website belong to us or third parties and we do not grant anyone the right or license to use them.
  • 8.CONTENT OF THIRD PARTIES
    • 8.1All the third-party products and services displayed on the Website are provided by professional providers acting as traders.
    • 8.2The trademarks, logos, service marks, watermarks, and other third-party content ("Trademarks") displayed on the Website are registered and unregistered Trademarks of their respective owners. All Trademarks related to the operating airlines that are displayed on the Website belong to their respective owners and we use these Trademarks solely for identification purposes, because their services form parts of the services offered by Kiwi.com. The trademark owners and Kiwi.com are unaffiliated and independent entities. Kiwi.com secures all necessary third-party services, provides customer support and post-booking services, while the airlines carry out the transport of passengers. Nothing contained on this Website should be construed as our pretension to these third-party Trademarks or as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without the express written permission of its respective owner.
    • 8.3Your misuse of the Trademarks displayed on the Website is strictly prohibited. You must ensure that your use of Trademarks complies with all applicable laws and the intellectual property and other rights of the relevant third-party provider. You acknowledge and agree that the Trademarks will remain the property of the relevant third-party provider. No part of Trademarks may be modified, duplicated, published, uploaded, distributed, translated, adapted, marketed or used, without the prior written consent of the relevant third-party provider.
    • 8.4Displaying of Trademarks on the Website and the availability of third-party products or services on the Website, should not be construed as an affiliation, endorsement or sponsorship of the Website and our services by any such third party.
  • 9.CUSTOMER REVIEWS
    • 9.1Each review score is between 1-5. To get the score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received.
    • 9.2In addition, customers can also give separate ‘scores’ for specific travel experience aspects, such as: airline or airport. Note that customers submit these scores and their score for Kiwi.com experience independently, so there’s no direct link between them.
    • 9.3Only our customers can submit a review and only those customers whose bookings included specific travel experience aspects can also give separate ‘scores’ for those travel experience aspects.
    • 9.4We always inform you if we publish all customer reviews, whether positive or negative, or if we publish only customer reviews of particular sentiment.
    • 9.5Reviews may contain translations powered by third parties. We disclaim all warranties related to the translations, express or implied, including any warranties of accuracy, reliability and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
    • 9.6We may provide summaries of customer reviews highlighting the most common pros and cons. These summaries may be powered by AI.
    • 9.7We offer no incentives for providing customer reviews.
    • 9.8When submitting a review, please ensure that your comments pertain solely to the service or specific aspects of the service relevant to the individual section of the review form. We ask that you refrain from including any illegal, vulgar, or inappropriate content, as well as any personal data. Reviews that do not comply with these guidelines may be filtered out of the review pool and will not be displayed. This helps us maintain a respectful and relevant review environment for all users.
  • 10.FINAL PROVISIONS
    • 10.1Dispute resolution
      • 10.1.1Amicable dispute resolution. Prior to the commencement of any of the below methods of dispute resolution, please try to contact us through our contact form available at: Kiwi.com/content/feedback first to resolve any of your complaints or suggestions.
      • 10.1.2Jurisdiction. In cases of disputes with Kiwi.com s.r.o., the courts of the Czech Republic shall have complete jurisdiction over all disputes arising between you and us, with the exception under Art. 10.1.3 (b).
      • 10.1.3EU consumer disputes
        • (a)All consumers residing in EU countries are, prior to filing any legal action with a court, entitled to commence the out-of-court settlement of their dispute with us, provided that any such dispute between an EU consumer and us has not been successfully settled directly. The institution in charge of out-of-court settlements for the EU consumer disputes with our company is the Czech Trade Inspection Authority (coi.cz). More information on out-of-court settlements of consumer disputes may be found here ( https://www.coi.cz/en/information-about-adr/ ).
        • (b)If you are a consumer with habitual residence in the EU, you may bring a claim to enforce your consumer protection rights in connection with these Terms of Use in the Czech Republic or in your country of residence, and proceedings may be brought against you only in the courts of your country of residence.
    • 10.2The Website and these Terms of Use and any legal relations established under it or derived from it, shall be governed by the laws of the Czech Republic. If you are a consumer, you additionally enjoy the standard of protection afforded to you by mandatory provisions of the law of your country of residence.
    • 10.3These Terms of Use are valid and effective from: 29th January, 2026.