What's the Kiwi.com Guarantee?
We’ll go to the furthest extent to bring your travel plans to life, at the cheapest and most transparent price. The Kiwi.com Guarantee is the ultimate package of services designed to cover all your travel needs, ensuring a smooth and hassle-free journey.
Disruption Protection
Kiwi.com Credit
Our Disruption Protection covers you if your trip gets disrupted because carriers changed, canceled, or significantly delayed any part of it. If that happens you may be eligible for instant compensation in the form of Kiwi.com Credit. We'll send a refund in Credit to your Kiwi.com account so that you can book an alternative flight right away — no more hassle of waiting for the airline to refund you for flight cancellations.
If there’s less than 5h to departure or you’re already in transit, we’ll send you the amount matching the price of replacement flights with arrival time closest to your original one.
If it's 5 hours or more before the departure of your first flight we’ll factor in the price of replacement flights with arrival time closest to your original one, or the price of your original booking apart from the service fees you paid us.
If you’d like to use your Credit for a replacement flight we encourage you to book one as soon as possible, as prices may go up. However, you can decide to hold onto the Credit and save it for a future trip — it’s valid for 2 years from the date you receive it.
Assisted refunds
You’ll also have the option to apply for a refund directly from the airline, which we can do on your behalf. The refund amount and processing speed depend on carrier policies and relevant laws.
Deal with the airline directly
Please keep in mind that if you’d rather deal directly with the airlines instead of accepting help from us, you can. Reach out to the airline's customer service team for help requesting a refund for the canceled flight.
Automatic check-in
If you've already saved your details in your Kiwi.com account or added them during booking, we'll check you in automatically once online check-in opens — no action needed.
If your details aren't saved yet, add them after booking, at least 24 hours before departure, and we'll take care of the rest. Once we've checked you in, your boarding pass will be available in the app.
If your details aren't saved yet, add them after booking, at least 24 hours before departure, and we'll take care of the rest. Once we've checked you in, your boarding pass will be available in the app.
Live Boarding Pass
Stay informed throughout your travel day. On the Kiwi.com app, you’ll get real-time flight updates, gate info, and more, straight to the palm of your hand.
In any case, we’ll always keep you informed about trip updates or changes via email and account messages.
We make the booking process and the entire itinerary of your flight as easy as possible, and our customer support is available at the touch of a button for any airline changes or unforeseen circumstances such as delays at an airport.
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