Protecting your bags from getting lost

What to do if your bag gets lost:

• Report your lost baggage to the airline and collect a file reference or locator number along with a copy of your Property Irregularity Report, as provided by the airline.
• Report your lost baggage to AirHelp Luggage within 5 days of your flight’s landing. You’ll need to have your Property Irregularity Report, ID, boarding pass, and airline luggage tags.
• Use AirHelp’s online dashboard to upload the required documents and claim your €150 per bag. There’s a maximum of one payout per bag, per trip.

Assistance with luggage claims:

• AirHelp will assist you in claiming back the full value of your luggage from the airline, up to €1,900.
• Claim specialists will enforce your passenger rights to get you money for delayed, lost, or damaged luggage when your expenses are over €200.
• You’ll need to submit your receipts or proof of expenses within 7 days for damaged baggage, and within 21 days for delayed baggage claims. You can submit everything through AirHelp’s online dashboard.
• While AirHelp will strive to get you the money you’re entitled to, payment isn’t guaranteed.

Other advantages:

• This service works in addition to any other insurance that you may have.
• AirHelp Luggage service covers every flight, on every airline, everywhere in the world, with the exception of the countries listed below.
• AirHelp’s 24/7 chat is always available to answer your questions.