☎ How to contact us

You can solve almost any issue yourself. 
If you need to talk to us, you’ll find all our contact details here when you sign in. Our phone numbers are also on the last page of your e-ticket
Only call the numbers which you find on our webpage or your e-ticket.
Remember, we'll never ask you to tell us your credit card number or purchase a gift card.
The availability of our customer support depends on your level of Kiwi.com Service.

Basic Kiwi.com services
You can reach our customer support via phone during the following hours on weekdays.
English
Mon – Fri 09:00 – 17:00 (local time at the place of departure)

French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC

Russian
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 
If you have less than 72 hours to departure, you can reach us at any time. Our phone support is always here for you 24/7 when you’re traveling.

Plus and Premium Kiwi.com services
You can reach our English customer support at extended times. All other languages have the same opening hours for Basic, Plus, and Premium Services.
English
Available 24/7

Was this article helpful?

Related articles

Still need help?

Contact us