When your connection is affected, check your e-ticket first to see whether it’s protected by the carrier or by the Kiwi.com Guarantee
This guide will save you time by knowing who to call when.
- Your reservation cannot be found by the carrier.
- Your baggage is not included in your booking when it should be.
- Your Kiwi.com Guaranteed connection is affected by a delay or cancellation.
- You have visa issues. This is not our responsibility but we can assist you to buy a new connection if you need one.
Call the carrier when:
- They lose or damage your baggage.
- Your carrier guaranteed connection is affected by a delay or cancellation.
- Your trip is affected by Force Majeure:
- Bad weather
- Political unrest
- Terrorism, etc