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How will I receive my refund?

Summary: Depending on the nature of the refund, we might give you different refund options to choose from.

Not all refund options are available in every case. They depend on the type of refund that you need.

When given a choice, you might be able to select one of the following:
  • Kiwi.com Credit — the amount will be added to your Kiwi.com account instantly and you can use the funds to book another journey with us.
  • Debit/credit card refund — the amount will be sent back to the card which made the payment. Due to international banking regulations, the transfer can take up to 10 working days.
  • PayPal — we'll transfer the funds to your PayPal account within 24 hours.
  • Bank transfer — the refund will be sent to a bank account of your choice. We will ask you for your bank details and then proceed with the payment within 24 hours. The amount should arrive in your account in 3 – 5 working days.

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