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Where do I send my receipts for a refund?

Summary: Sign in to upload them to your booking.

In case the carrier canceled or rescheduled your trip less than 48 hours before departure, you may be entitled to compensation according to the Guarantee.

If we offered to refund your hotel or food expenses, please upload the receipts with the Refunds and Cancellations form. Just sign in to your booking and click the "Refunds and Cancellations" link.

Receipts for alternative transport must contain the following:
  • Name of the passenger(s)
  • What the payment is for
  • Amount paid and the currency
  • Date of departure and arrival
  • Destination 
  • Name of the recipient (carrier)
Receipts for hotels must contain:
  • Name or address of the hotel
  • Date of check-in and check-out
  • Number of guests
  • Amount paid
  • Breakdown of the individual prices
Receipts for food must contain:
  • Name of the restaurant or shop
  • Date
  • Amount paid
  • What the payment is for
Receipts for taxi/transport must contain:
  • Name of the company
  • Distance in kilometres / departure point and destination
  • Amount paid
  • Date
All receipts must be legible and contain as much information as possible. We do not accept bank statements, booking reservations or card payment receipts.

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