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What to do if your trip is affected by the coronavirus

Summary: Your travel plans might be affected by the coronavirus.

Here are some details to guide you if your trip is affected by the coronavirus.

Refunds and cancellations
If your trip has been canceled or changed by the carrier(s), we'll email you with all the details as soon as they notify us. When possible, we'll also try to offer you an alternative itinerary. 

If you can't travel because of new travel regulations, but the carrier hasn't canceled your trip, or if we haven't informed you yet, you have two options. You can either sign in to cancel your booking now or wait for a potentially higher refund if the carriers cancel it.


Travel restrictions
If you're not sure whether you can travel, you can check the current travel restrictions and the list of carriers that have suspended their operations in these articles:
Urgent assistance
If you're already traveling and need assistance, call us. Our phone lines are currently extremely busy, but we try to prioritize customers in transit to help everyone get home safely. Make sure that you have your booking ID ready.

Please don't call us if you're not traveling within the next 14 days. Check the linked articles and sign in to Manage My Booking instead — you'll find all your options there.

Want to get push notifications about the coronavirus?
You can now receive updates about the coronavirus pandemic in our mobile app. Just download our app or scan the following QR code. And make sure you enable push notifications.

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