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Always provide a valid email address when booking

Summary: Please provide us with a valid email address – one you use often, which we can reliably reach you at

If there are any schedule changes, cancellations, airport strikes, etc we need to contact you to let you know your options.
We will not be able to reach you at an email address that contains Chinese, Greek, Cyrillic, or other non-latin characters. You should provide us with an alternative email address without these symbols.

If you have not received an email from us after your booking, please check your spam folder. If you still can't find a message from us, please contact our Customer Support Team to ensure that we have the correct email address for you.

What if I don't receive an email confirmation of my booking?

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