How can we help you?

Why didn't I receive an email confirmation of my booking?

Summary: Check your spam folder or try to sign in.

You should receive the email confirmation soon after booking. If it doesn't arrive, please try to:
  • Check your spam folder.
  • Sign in to your booking.
Some bookings need to be processed manually and might take up to 4 hours. For example, if the carrier's booking system is offline.

If you have not received any confirmation email by then, there could have been a typo in your email address when you created the booking. 

Check the SMS confirmation we sent you to see which email address you used for the booking. You can use that address to sign in to your booking.

Once you sign in, you can download your e-ticket and more.

Was this article helpful?