Ryanair has recently introduced a new refund policy for customers who booked their tickets via online travel service providers like Kiwi.com.
When you book with us, we use our own credentials to get you the tickets with each carrier in the itinerary. This allows us to manage your reservation, add extras, or check you in online and send your boarding passes to you. It also helps us to monitor your booking for problems and itinerary changes so we can notify you or offer you an alternative trip when our Kiwi.com Guarantee applies.
If there's a refund, the carriers usually send it back to the card we used to pay for your tickets, and we then forward it to you. If they only provide vouchers or credits, we also send these to you.
Ryanair has started providing monetary refunds directly to the passengers and is prioritizing them over the travel service providers who booked the flight.
We don't think that's good enough, so we might advise you to claim your refund directly with Ryanair, even if you've already applied for a free assisted or priority assisted refund with us. In such cases, we'll let you know via email.
You can try to get a refund even if we've already sent you a Ryanair voucher. There's a chance that they'll convert it to a monetary refund.
However, if you contacted us earlier and we already promised to convert your voucher to the monetary refund, please wait. We're working on it and will forward you the money when we receive it from Ryanair.
How to claim your monetary refund from Ryanair
You’ll need to submit Ryanair's Customer Verification Form with your personal details such as:
- Copy of your ID and signature
- Proof of address
- Original booking confirmation — we emailed it to you when you booked your trip.
- Booking reference (PNR) — you'll find this on your e-ticket. The e-ticket is attached to your booking confirmation, and you'll also find it in your trip at Kiwi.com.
You can read a press release from our CEO regarding this matter here.