February 14 update
After a series of strikes in France taking place during December and January, French Air Traffic Controllers’ announced another strike declared to start on the 19th of February 2020 at 18:00 UTC and end on the 21st of February 2020 at 05:30 UTC.
A large number of protesters will demonstrate in the streets across France. The participants, including public transportation service workers and airport and airline personnel, will march together to force changes to the French government's proposed pension reforms. Due to the involvement of air traffic controllers, the strike is likely to have a significant impact on flight operations. According to article 6 paragraph 3 of our Terms and Conditions, this is a Force Majeure situation, which means that we are not obliged to apply our Kiwi.com Guarantee.
Please check the status of your flight before heading to the airport. You might also experience unforeseen delays in passage through the airport. You should anticipate delays and plan to arrive at the airport earlier.
Will there be any refunds available?
Refunds for the trips directly affected by the strike are subject to the policies of the operating carriers. We will process all cancellations according to the refund policy of your booking fare and our Terms and Conditions.
What are my options?
If your trip is affected, please contact the operating carrier directly for a suitable replacement, or to discuss your refund options. To submit a refund claim, please complete the Refunds and Cancellations form in Manage My Booking.
Booking with multiple airlines
If any of your connecting flights are affected, we recommend searching for available options at the airport. Due to the nature of this emergency, we are unable to predict which flights will be affected. Therefore we can only offer limited assistance in searching for alternative flights that you will need to pay for in full.