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Basic Services

Summary: Here’s what you get with Basic Kiwi.com Services.

With this service package, you’ll only receive essential services with limited availability of customer support.
You can upgrade to Plus or Premium Services when you make a booking.
Additional services
You’ll pay a €30 processing fee for each additional service, such as seats or baggage. The processing fee is charged on top of the price of the particular service, which depends on the carriers.
You can make changes up to 48 hours before your trip.
Email support
Email support is not available with this service package.

Caller priority
Your waiting times on call might be longer — customers with Plus and Premium Services will have a higher priority in the queue.

Support availability
You can reach our customer support via phone during the following hours on weekdays.
English
Mon-Fri 09:00–17:00 (local time at the place of departure)

Czech, French, German & Italian
Mon-Fri 07:00–15:00 UTC 
Czech and German lines are closed during the holidays on Friday, May 1st.

Spanish & Portuguese
Mon-Fri 13:00-22:00 UTC

Japanese & Korean
Mon-Fri 00:00–08:00 UTC 
If you have less than 3 days to departure, you can reach us at any time. Our phone support is always here for you 24/7 when you’re traveling.

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