With this service package
, you’ll receive extended customer support availability and reduced processing fees for additional services.
You can upgrade to Premium Services when you make a booking.
You’ll pay a €10 processing fee for each additional service, such as seats or baggage. The processing fee is charged on top of the price of the particular service, which depends on the carriers.
You can make changes up to 48 hours before your trip.
You can send us an email, and our agents will assist you as soon as possible.
Medium caller priority
You’ll skip all callers with Basic Services in the queue. This can significantly reduce your waiting time.
Extended support availability
You can reach our English, Japanese, and Korean customer support at extended times. The remaining languages have the same opening hours for Basic, Plus, and Premium Services.
Czech, French, German & Italian
Mon-Fri 07:00–15:00 UTC
Czech and German lines are closed during the holidays on Friday, May 1st.
Spanish & Portuguese
Mon-Fri 13:00-22:00 UTC
Japanese & Korean
Mon-Sun 00:00-09:00 UTC