Here're the detailed rules about our Kiwi.com Guarantee you should know about:
Upon your application for the remedy under the Kiwi.com Guarantee, you assign us all the claims related to your flight ticket(s) refunded/replaced by us under Kiwi.com Guarantee conditions, including the claims for regulatory compensation for disrupted flights, claims for damages caused by flight disruption(s) and claims for the refund of the price of disrupted flight(s) and related services.
This assignment does not take a place in case you accepted the offer of Third-Party Enforcement Services (e.g. AirHelp+ or other services of AirHelp Germany GmbH) brokered by us, to the extent of the claims for regulatory compensation for disrupted flights and claims for damages caused by flight disruption(s) that are the subject-matter of such Third-Party Enforcement Services (i.e. the claims against the carrier(s) for refunds of the price of the flight(s) and related services refunded/replaced by us under the Kiwi.com Guarantee shall be assigned to us in any case). In such case, the terms & conditions (including the terms regarding the commission) of the Third-Party Enforcement Service apply.
In cases where claims were not assigned to us and unless notified otherwise, we are entitled to enforce any of your claims against the carriers based on the power of attorney as stated in Article 6.6 of our Terms and Conditions. For successfully enforced claims, we receive a commission fee of 35% of the claim amount. This fee is automatically deducted from the collected monetary amount.
For the full details about the Kiwi.com Guarantee, check our Terms and Conditions, article 5 and 6.