How can we help you?

☎ How to contact us

Summary: Check your e-ticket or sign in to see all our contact details.

You can solve almost any issue yourself. 
If you need to talk to us, you’ll find all our contact details here when you sign in. Our phone numbers are also on the last page of your e-ticket
Only call the numbers which you find on our webpage or your e-ticket.
Remember, we'll never ask you to tell us your credit card number or purchase a gift card.
The availability of our customer support depends on your level of Service.

Basic Services
You can reach our customer support by phone during the following hours on weekdays.
English support:
09:00–17:00 (local time at the place of departure)

Other languages:
08:00–16:00 UTC (Czech, Spanish, French, German, Italian, Polish, Portuguese, Russian, Ukrainian)
00:00–08:00 UTC (Japanese, Korean)
If you have less than 72 hours to departure, you can reach us at any time. Our phone support is always here for you 24/7 when you’re traveling.

Plus and Premium Services
You can reach our English customer support 24/7. Other languages are always available during the following times:
Mon-Fri 07:00-16:00 UTC
Sat-Sun 08:00-16:00 UTC

Mon-Sun 08:00-22:00 UTC

Mon-Fri 08:00-22:00 UTC
Sat-Sun 10:00-19:30 UTC

French & Italian
Mon-Sun 07:00-19:00 UTC

German & Polish
Mon-Fri 08:00-16:00 UTC

Japanese & Korean
Mon-Sun 00:00-09:00 UTC

Russian & Ukrainian
Mon-Sun 06:00-18:00 UTC

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