What if my payment card is not working?
Summary: If your payment was declined for security reasons, please contact us before using any other card.
If it is not a security issue, then please try the following:
- Double check all the details first, like the expiration date of the card for example.
- Ensure that your card’s daily limit for online transactions has not been exceeded.
- Ensure your balance is sufficient to cover the costs.
- Contact your bank because they may need to approve the transaction.
- Try updating your web browser to the latest version.
- Try using a different web browser, like Google Chrome for example.
- Use incognito mode in your browser.
- Disable plugins, add-ons and extensions in your browser, like ad blockers for example.
- Try to use another card.
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