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What if the airline requires a copy or physical check of the payment card used for payment?

Summary: Check your e-ticket for a copy, or contact us.

A copy of our payment card that was used for the payment should be attached to your Kiwi.com e-ticket
  • If not, or if this is not being accepted, please contact us by phone immediately.
  • If the airline recommends that you pay once again and that the original booking will be fully refunded to us, please go ahead and do so. 
    • Once you send us a copy of your receipt(s) through the refunds and cancellations link in Manage My Booking. We'll refund you without delay.

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