Understanding Kiwi.com fees
A transparent guide to our services and pricing
Travel planning should be enjoyable, not stressful. That’s why we emphasize transparency about our services and fees. This guide offers a clear, straightforward overview of our pricing, so you can feel confident and in control when booking via our website or app.
Our mission is to prioritize travelers’ needs by addressing common concerns like securing the best deals and knowing you’ll be supported if plans change. We achieve this by sourcing affordable flights and providing unique travel packages that save you money with no hidden fees. We offer clear, transparent solutions to simplify travel.
In this guide, we’ll detail our fees and explain how the Kiwi.com Guarantee protects your interests. Our aim is for you to book confidently, eager to explore your next destination.
How we find you the best flight prices
We view the world from our customers’ perspective, which is why we’ve developed an innovative way to offer more options and better prices. Instead of just displaying standard routes, our system analyzes extensive flight data to find all available flights from hundreds of airlines, creating unique travel options that often cost less than the average market rate. Our most popular feature is self-transfer — constructing a custom itinerary by combining individual flights from airlines that don’t typically cooperate. This allows us to provide unique combinations you won’t find elsewhere.
The Kiwi.com Guarantee
Ultimate protection for your journey
We know one of the biggest travel anxieties is what happens when things don’t go as planned. The Kiwi.com Guarantee is our promise to you: we have your back from booking to arrival. This is our premium package of services designed to provide comprehensive coverage and support, especially for complex itineraries involving a self transfer, so you can travel with confidence.
How does automatic check-in work?
Forget the stress of multiple check-ins. With the Kiwi.com Guarantee, we handle check-in for every flight in your itinerary. Simply provide your passport or ID details at least 24 hours before departure, and we’ll check you in with each airline. We’ll send all your boarding passes directly to your Kiwi.com app, ready for you at the airport.
What happens if my flight is canceled?
Flight cancellations can be stressful, but with the Kiwi.com Guarantee, you have immediate options. If any part of your trip is canceled by the airline, we will instantly offer you Kiwi.com Credit. You can use this Credit to book a new flight right away or save it for a future trip. Alternatively, we can assist you in applying to get a refund directly from the airline, and we will file for any refund you are due. The choice is yours, and you can manage it all online.
A deeper look at the self-transfer process
To help you travel with confidence, we want to be clear about how self-transfer works. This is one of our best money-saving solutions, but it is different from a traditional booking made on a single ticket. Being transparent about the process helps ensure you have a smooth and enjoyable experience.
What is Connection Protection?
Connection Protection is the cornerstone of our commitment to protecting your self-transfer itinerary. If your first flight experiences a delay, cancellation, or schedule change that causes you to miss the second leg of your trip, we’ve got you covered. The airline that operated the first flight is not obligated to help with your connecting flight if it is a separate party to the booking, but we are. We’ll promptly offer you Kiwi.com Credit or help you apply for a refund, ensuring you’re never left stranded.
Will I need to re-check my baggage (baggage policies)?
In most self-transfer scenarios, yes. Because you are traveling on separate flights booked on different tickets, you will likely need to collect your checked bags at the connecting airport. You will then need to exit the transit area, go to the check-in counter for your next flight, and re-check your baggage. We recommend allowing ample time for this transfer — at least 2–3 hours for domestic connections and 4–6 for international routes that require customs.
What about layovers and airport transfers?
During a self-transfer layover, you will often need to pass through immigration and customs, officially entering the layover country. This is another reason why allowing extra time is so important — particularly when you combine flights from different airlines and if you are travelling with checked bags. Before you travel, we advise checking the visa requirements for any transit countries in your itinerary, as this remains the traveler’s responsibility.
Why self-transfer can save you money on your itinerary
While it requires a few extra steps, the self-transfer method is the key to unlocking savings and creating a unique itinerary that would be impossible to book otherwise. By combining airlines that don’t cooperate, we open up a world of new routes and lower prices. It’s a simple trade-off: a little more involvement on your part in exchange for the chance to save a significant amount of money.
Our commitment to you
Our commitment is simple: to put you, the traveler, first for all the flights you need. We believe that by simplifying the complexities of travel and providing genuine care, we can help every person feel confident and in control of their journey. Whether you’re looking for the absolute lowest price for a vacation or a protected trip for business, we provide the options to help you book the adventure that’s right for you.
Frequently Asked Questions about Kiwi.com fees and services
Here are answers to a few more common questions our customers have.