How does the refundable ticket work?
If you add the refundable ticket to your booking, you’ll be able to cancel your trip up to 48 hours before the first flight. We don't offer partial cancellations, so it's only possible to cancel the whole itinerary for all passengers.
If you cancel, you’ll get back 80% of the ticket costs (this includes the ticket fare, seating & baggage fees, and the prices of other services offered by the airline).
If you buy a ticket for €200 with baggage for €50 and refundable ticket for €50, you would get €200 back if you choose to cancel your trip.
Your refund will be delivered to the original method of payment.
What if I don’t buy a refundable ticket?
You can still cancel your trip with us up to 48 hours before the journey. If you haven’t purchased a refundable ticket and wish to cancel your trip, we’ll handle your request according to the rules of the airline you booked with.
Can I cancel with the airline directly?
You might also choose not to cancel your ticket with us, and go directly to the airline. But their policies and the way we book trips vary, so it might not always be possible to get a refund.
If you successfully claim a refund from the airline, they might send it to our bank account — if that happens, we’ll reach out to you as soon as we receive the refund.
You’ll find the details in sections 5.5 and 9.4.5 of our Terms & Conditions.
How to cancel your trip
You can cancel your trip and request a refund via your Kiwi.com account. Sign in, open your trip, and click "Refunds and cancellations" at the top of the page.
You can find more information about cancellations in our How can I cancel my trip for a refund? article.
Rebooking your trip
If you want to rebook your trip rather than cancel it, your request will be handled according to the rules of the airline, regardless of if you purchased a refundable ticket or not. You’ll be able to find information on what the rules are on the airline’s website or through customer support.
What if my trip gets canceled or changed by the airline?
If your trip gets canceled or significantly changed by the airline, your options will depend on whether you added Kiwi.com Guarantee, regardless of if you bought a refundable ticket.
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