What’s Disruption Protection?
Disruption Protection covers you if your trip gets disrupted because airlines changed, canceled, or significantly delayed any part of it. If that happens, we’ll offer you instant compensation in the form of Kiwi.com Credit — which can be used to book a replacement flight right away — or we’ll offer to apply for a refund from the airline on your behalf.
If there’s less than 5h to departure or you’re already in transit, we’ll send you the amount matching the price of replacement flights with arrival time closest to your original one.
If it's 5 hours or more before the departure of your first flight we’ll factor in the price of replacement flights with arrival time closest to your original one, or the price of your original booking apart from the service fees you paid us.
If you’d like to use your Credit for a replacement flight we encourage you to book one as soon as possible, as prices may go up. However, you can decide to hold onto the Credit and save it for a future trip — it’s valid for 2 years from the date you receive it.
If you’d prefer a refund from the airline instead of Kiwi.com Credit, know that the refund amount and speed depend on airline policies and relevant laws.
Please keep in mind that if you’d rather deal directly with the airlines instead of accepting help from us, you can.
Read more about Disruption Protection in our Terms & Conditions.
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