1.1These Terms apply to membership in the Kiwi.com Club (“Kiwi.comClub”). Our Terms & Conditions along with the Terms of Use and the T&Cs of the relevant third parties (e. g. carriers) will apply to your bookings.
1.2The provider of the Kiwi.com Club is Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886 (“Kiwi.com”, “we”, “us” and “our”).
1.3When we refer to you as a member of Kiwi.com Club, we use the terms “member”, “you” and “your”.
2.How to become a member of Kiwi.com Club
2.1Granting the Kiwi.com Club membership is at our discretion.
2.2To become a member of the Kiwi.com Club, you must apply for the Kiwi.com Club, and be signed in to your Kiwi.com account.
2.3When applying for the Kiwi.com Club membership, use your name and surname as stated in your travel document. You are allowed to change your name or surname once per year.
2.4To retain your Black Tier Kiwi.com Club membership, you must have completed a minimum of four (4) Kiwi.com Club-eligible trips within the preceding 365 days. For the purposes of this requirement, the date of the last segment of each trip will be used as the reference date. Only bookings that include the Kiwi.com Guarantee or Kiwi.com Benefits and have been at least partially used (i.e., not canceled) are considered Kiwi.com Club-eligible.
2.5Kiwi.com Club membership may be subject to additional conditions in the future. Being a pilot Kiwi.com Club member does not automatically qualify you to remain a Black Tier Kiwi.com Club member when new conditions take effect.
3.Benefits of the Kiwi.com Club
3.1If you are a Black Tier member of Kiwi.com Club, you will get Kiwi.com Guarantee Flexi for the price of regular Kiwi.com Guarantee, or Kiwi.com Benefits Flexi for the price of regular Kiwi.com Benefits, for your future bookings. This means that on top of all benefits included in Kiwi.com Guarantee or Kiwi.com Benefits, you will get the Flexibility benefit to cancel or rebook your flights under conditions defined in Art. 19.3 of our Terms & Conditions (hereinafter referred to as “Flexibility benefit”) for free.
3.2You will get the Flexibility benefit only if you, as the Black Tier member of Kiwi.com Club, are a passenger in the booking.
3.3If you request name/surname change after completing a booking with the Flexibility benefit, resulting in no passenger in the booking matching name and surname of the Black Tier member of Kiwi.com Club, the Flexibility benefit will be removed from your booking.
3.4The Flexibility benefit is only available for bookings made more than 8 hours before the first departure directly on the Kiwi.com platform (from search to payment), and not for bookings searched through meta search engines. The availability of the Flexibility benefit may also be limited based on the airlines included in the booking.
4.Cancellation of the Kiwi.com Club membership
4.1You can cancel your Kiwi.com Club membership anytime with immediate effect.
4.2Cancelling your Kiwi.com Club membership will not affect any Kiwi.com Guarantee Flexi or Kiwi.com Benefits Flexi bookings you have completed while being a Black Tier member of Kiwi.com Club.
5.Termination of the Kiwi.com Club and change of these Terms
5.1Kiwi.com reserves the right to terminate Kiwi.com Club at any time with immediate effect.
5.2Such termination will not have any effect on the Kiwi.com Guarantee Flexi or Kiwi.com Benefits Flexi bookings that were completed prior to such withdrawal.
5.3Kiwi.com reserves the right to amend these Terms at any time and without prior consultation with members of the Kiwi.com Club. We will inform you about any changes to these Terms and give you the option to cancel your Kiwi.com Club membership.
6.Governing Law
6.1These Terms and any legal relations established under it or derived from it, shall be governed by the laws of the Czech Republic with the exclusion of any rules on conflict of laws. If you are a consumer, you additionally enjoy the standard of protection afforded to you by mandatory provisions of the law of your country of residence.
7.Dispute resolution
7.1Amicable dispute resolution. Prior to the commencement of any of the below methods of dispute resolution, please try to contact us through our contact form available at: www.kiwi.com/en/help/contact/ first to resolve any of your complaints or suggestions.
7.2Jurisdiction for disputes with Kiwi.com s.r.o. In cases of disputes with Kiwi.com s.r.o. the courts of the Czech Republic shall have complete jurisdiction over all disputes arising between you and Kiwi.com s.r.o.
7.3Dispute resolution for EU consumers
7.3.1All consumers residing in EU countries are, prior to filing any legal action with a court, entitled to commence the out-of-court settlement of their dispute with us, provided that any such dispute between an EU consumer and us has not been successfully settled directly. The institution in charge of out-of-court settlements for the EU consumer disputes with our company is the Czech Trade Inspection Authority (coi.cz). More information on out-of-court settlements of consumer disputes may be found here (https://www.coi.cz/en/information-about-adr/).
7.3.2If you are a consumer and have your habitual residence in the EU, you may bring a claim to enforce your consumer protection rights in connection with the agreement governed by these Terms in the Czech Republic or in your country of residence, and proceedings may be brought against you only in the courts of your country of residence.
