We’ve got you covered,
every step of the way
Our Disruption Protection shields your trips from unexpected carrier changes
Disruption Protection ensures you always reach your final destination. It’s available for all of your connections and covers carrier cancellations as well as significant delays and schedule changes. We have two levels to choose from — Basic and Premium.
Add a form of Disruption Protection when you book with us and enjoy all the perks of the service.
Reasons to add Disruption Protection to your booking
Protection against unexpected carrier changes
24/7 assistance while traveling
Alternative itinerary, instant Kiwi.com Credit, or a carrier refund
Accommodation and contributions to airport transfers and refreshments
How it works
We’ll get in touch with you as soon as possible to offer instant Kiwi.com Credit, a refund, or assist you on your journey and find alternative transportation to your destination.
Cases when Disruption Protection doesn’t apply
You were late for check-in
You changed your trip or contact details without our approval, including adding baggage to a short-layover itinerary
You made changes to your itinerary directly with the carriers without our approval
You didn’t have the correct visa or travel documents
You were denied boarding due to a breach of the terms and conditions of the carrier
Force majeure situations like extreme weather conditions, labor strikes, and others
Frequently asked questions
Want to know more? Here are some of the most common questions your fellow travelers have asked about Disruption Protection:
