☎ How to contact us

You’ll always find an option to contact us below this and any other article — scroll to the very bottom and click on "Contact us".

Alternatively, go directly to our contact page at kiwi.com/help/contact or check our phone numbers on your e-ticket.
You can manage your booking in
your account — check your refund or booking status, make changes, or add extras. Our agents won’t be able to provide you with any more info than you already have access to.
You can also try
our mobile app to get more features, like offline access to your trip and mobile boarding passes. 


You can send us a message online or via the app at any time*. We’re always here for you 24/7.
*If you have Basic Services, the message support feature will be temporarily unavailable close to your trip while you can reach us on the phone.


If you already have a booking, you can also call us. Our phone support is available for you depending on the service package you picked when you booked:
  • With Premium Services, you can reach us anytime up to 2 days after your trip.
  • With Basic or Plus Services, you can reach us from 14 days before the start to 2 days after the end of your trip.
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we’ll never ask you to tell us your credit card number or purchase a gift card.
You will reach our agents in the following hours.
Available 24/7

French, German, Italian, Polish & Czech

Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese

Mon – Fri 08:00 – 16:00 UTC


Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean

Mon – Fri 00:00 – 08:00 UTC

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