<div>You can choose between <strong>3 service levels</strong> with <strong>different processing fees </strong>for additional services such as changing personal details (name change, passport change, name correction, etc.), selecting <a href="https://www.kiwi.com/help/search/article/1">seats</a>, or adding <a href="https://www.kiwi.com/help/search/article/252">baggage</a>. A higher service level also means <strong>faster customer support</strong> — we'll prioritize your call in our queue.</div><blockquote><em>You can add additional services and make changes </em><strong><em>up to 48 hours </em></strong><em>before the start of your trip.</em></blockquote><div><strong>Basic Services</strong></div><ul><li>€30 processing fee for each additional service (on top of the fee charged by the carrier)</li><li>No priority in the queue when you call us. Customers with Plus or Premium services will get answered first.</li></ul><div><strong>Plus Services</strong></div><ul><li>€10 processing fee for each additional service (on top of the fee charged by the carrier)</li><li>Shorter wait time for customer support. You’ll skip the customers with Basic Services in the queue.</li></ul><div><strong>Premium Services</strong></div><ul><li>No processing fee for additional services. You’ll only pay what the carrier charges.</li><li>Shortest wait time for customer support. You’ll have the highest priority in our queue when you call.</li></ul><blockquote><em>ℹ️ If you’re already traveling, we’ll prioritize your call regardless of your service level. We’ll be there for you as fast as we can.</em></blockquote>

Upgrade your service level for faster support and smaller processing fees.

Service levels and fees

<div>With this <a href="https://www.kiwi.com/help/search/article/178">service package</a>, you’ll only receive essential services.</div><blockquote><em>You can upgrade to </em><a href="https://www.kiwi.com/help/search/article/214"><em>Plus</em></a><em> or </em><a href="https://www.kiwi.com/help/search/article/215"><em>Premium Services</em></a><em> when you make a booking.</em></blockquote><div><strong>Additional services</strong></div><div>You’ll pay a <strong>€30 processing fee </strong>for each additional service, such as seats or baggage. The processing fee is charged on top of the price of the particular service, which depends on the carriers.</div><blockquote><em>You can make changes </em><strong><em>up to 48 hours </em></strong><em>before your trip.</em></blockquote><div><strong>Messages</strong></div><div>You can<strong> send us a message at any time</strong>. We're always here for you 24/7.</div><div><br></div><div><strong>Calls</strong></div><div>You will reach our agents in the following hours.</div><blockquote><strong>English</strong><br>Available 24/7<br><br><strong>French, German, Italian, Polish, Hungarian &amp; Czech</strong><br>Mon – Fri 07:00 – 15:00 UTC<br><br><strong>Spanish &amp; Portuguese</strong><br>Mon – Fri 08:00 – 16:00 UTC<br><br><strong>Romanian &amp;</strong> <strong>Russian</strong><br>Mon – Fri 06:00 – 14:00 UTC<br><br><strong>Japanese &amp; Korean</strong><br>Mon – Fri 00:00 – 08:00 UTC&nbsp;</blockquote>

Here’s what you get with Basic Kiwi.com Services.

Basic Services

<div>With this <a href="https://www.kiwi.com/help/search/article/178">service package</a>, you’ll receive reduced processing fees for additional services.</div><blockquote><em>You can upgrade to </em><a href="https://www.kiwi.com/help/search/article/215"><em>Premium Services</em></a><em> when you make a booking.</em></blockquote><div><strong>Additional services</strong></div><div>You’ll pay a<strong> €10 processing fee</strong> for each additional service, such as seats or baggage. The processing fee is charged on top of the price of the particular service, which depends on the carriers.</div><blockquote><em>You can make changes </em><strong><em>up to 48 hours </em></strong><em>before your trip.</em></blockquote><div><strong>Messages</strong></div><div>You can<strong> send us a message at any time</strong>. We're always here for you 24/7.</div><div><br></div><div><strong>Calls</strong></div><div>You will reach our agents in the following hours.</div><blockquote><strong>English</strong><br>Available 24/7<br><br><strong>French, German, Italian, Polish, Hungarian &amp; Czech</strong><br>Mon – Fri 07:00 – 15:00 UTC<br><br><strong>Spanish &amp; Portuguese</strong><br>Mon – Fri 08:00 – 16:00 UTC<br><br><strong>Romanian &amp;</strong> <strong>Russian</strong><br>Mon – Fri 06:00 – 14:00 UTC<br><br><strong>Japanese &amp; Korean</strong><br>Mon – Fri 00:00 – 08:00 UTC</blockquote>

Here’s what you get with Plus Kiwi.com Services.

Plus Services

<div>With this <a href="https://www.kiwi.com/help/search/article/178">service package</a>, you’ll receive additional services without processing fees.</div><div><br></div><div><strong>Additional services</strong></div><div>You'll only pay the price of the particular service, which depends on the carriers. No processing fee.&nbsp;</div><blockquote><em>You can make changes </em><strong><em>up to 48 hours </em></strong><em>before your trip.</em></blockquote><div><strong>Messages</strong></div><div>You can<strong> send us a message at any time</strong>. We're always here for you 24/7.</div><div><br></div><div><strong>Calls</strong></div><div>You will reach our agents in the following hours.</div><blockquote><strong>English</strong><br>Available 24/7<br><br><strong>French, German, Italian, Polish, Hungarian &amp; Czech</strong><br>Mon – Fri 07:00 – 15:00 UTC<br><br><strong>Spanish &amp; Portuguese</strong><br>Mon – Fri 08:00 – 16:00 UTC<br><br><strong>Romanian &amp;</strong> <strong>Russian</strong><br>Mon – Fri 06:00 – 14:00 UTC<br><br><strong>Japanese &amp; Korean</strong><br>Mon – Fri 00:00 – 08:00 UTC&nbsp;</blockquote>

Here’s what you get with Premium Kiwi.com Services.

Premium Services

Related articles

Service levels and fees

Basic Services

Plus Services