Definitions. References to the singular include the plural and vice versa. Unless expressly stated otherwise, any references to articles are references to the articles within these Terms & Conditions.

TERM	MEANING
Agreement	The agreement concluded between Kiwi.com and you as the customer upon completion of a Booking or ordering of any Kiwi.com Service and formed by these Terms & Conditions.
Alternative Carriage	An alternative Carriage or a combination of Carriages that would allow you to successfully reach your destination according to the specification of your Booking.
Assisted Refund Service	Type of Refund Handling Service provided by Kiwi.com and consisting of cancellation of all or some Carriages in your Itinerary and trying to recover any available refunds from the Carrier.
Booking	Your individual order completed by the Booking Process described in Art. 2.3.
Booking Price	Price which you pay for the Booking, consisting of Carrier Reservation Price, Non-Carrier Ancillary Services Price and Kiwi.com Service Fee.
Booking Process	Process consisting of steps described in Art. 2.3. Upon their fulfillment a Booking is considered as completed.
Carriage	Personal transportation such as flights.
Carrier Ancillaries	Ancillary services related to the Carriages (e.g., baggage or seating).
Carrier Reservation Price	Price of the Carriage and Carrier Ancillaries which is paid to the Carriers for the completion of the Carrier Reservations.
Carrier Reservations	Orders with the Carriers in accordance with your Booking.
Carriers	Third-party providers of personal transportation, such as airlines, acting as traders.
Connection Protection	Kiwi.com Service included in some Bookings that gives customers extra protection in case of Disruptions, as further defined in Section 10.
Contracts of Carriage	Contracts concluded in your name and on your behalf with the Carriers in accordance with your Booking.
Customer or you	You as our customer.
Disruption	Cancellation of your Carriage, delay, schedule change, or other event caused by the Carrier which prevents you from boarding one or more Carriages in your Itinerary or that will cause a delay on the arrival of the last Carriage by more than 24 hours, or by more than 5 hours if you have Disruption Protection and your Itinerary is not a Virtual Interlining Itinerary. Disruption also includes changing your origin or destination airport to an airport that is not in the same country or is more than 80 km away from the original one.
Disruption Protection	Kiwi.com Service included in some Bookings that gives the customers extra protection in case of Disruptions, as further defined in Section 10.
Disruption Treatment Services	Disruption Protection, Connection Protection or Transfer Protection as defined in Section 10.
Itinerary	Carriages or their combination that you selected during the Booking Process.
Kiwi.com or we	Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886, or Kiwi.com Inc. with a registered office at 500 East Broward Boulevard, Suite 900, Fort Lauderdale, Florida 33394-3019, United States, if you fulfill the following criteria i. you make the payment for the respective Kiwi.com Service in USD currency, and ii. you pay using a Visa, Mastercard, Diners, or Discover credit/debit card issued by a US bank/registered issuer, a US PayPal account, or Venmo. Kiwi.com’s Brazilian subsidiary is KIWICOM BRASIL LTDA., registered with the CNPJ under No. 63.975.177/0001-23, headquartered in the city of São Paulo, State of São Paulo, at Rua Libero Badaró, 293, 21st floor, suite 21-C, Room 13, Bairro Centro, CEP 01009-907, under registration number 63.975.177/0001-23[], in the Registry of Tourist Service Providers (Cadastur).
Kiwi.com Account	Additional functionalities of the Kiwi.com Platform with restricted access, such as tools for the management of your current and past Bookings or the storage of data necessary for making Bookings in the future. Your Kiwi.com Account is associated with your email address.
Kiwi.com Benefits	Unique selling proposition of some Itineraries booked with Kiwi.com, including benefits described in Art. 19.2.
Kiwi.com Credit	Untransferable credit with assigned value usable exclusively by you for the full or partial payment of the Bookings and other Kiwi.com Services. You can find your Kiwi.com Credit in your Kiwi.com Account.
Kiwi.com Guarantee	Unique selling proposition of some Itineraries booked with Kiwi.com, including benefits described in Art. 19.1.
Kiwi.com Platform	The website www.kiwi.com, and the iOS and Android mobile application which are operated by Kiwi.com.
Kiwi.com Service Fee	Fee for one or more Kiwi.com Services as further described in Art. 6.1.3.
Kiwi.com Services	Services provided by Kiwi.com, in particular price lock, initial booking, booking management, post-booking services, cancellation and rebooking services, Disruption Treatment Services, customer support services and Refund Handling Services.
No-Checked-Bag Itinerary	Special Itineraries with limited possibility to include a checked bag due to short layover times or other such limitations.
Non-Carrier Ancillary Service Providers	Non-Carrier third-party service providers acting as traders.
Non-Carrier Ancillary Services	Other third-party services than the Carriages and Carrier Ancillaries.
Other Passengers	Any other individuals who you include in the Booking or for whom you otherwise order any Kiwi.com Services or Third-Party Services.
Refund Handling Service	Additional service of Kiwi.com consisting of processing your cancellation request and the refund received from the Carrier.
Third-Party Service Providers	Carriers and Non-Carrier Ancillary Service Providers.
Third-Party Services	Carriage, Carrier Ancillaries and Non-Carrier Ancillary Services.
Virtual Interlining Itineraries	Itineraries where you can use connecting Carriages of Carriers who do not cooperate together.

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