☎ How to contact us

If you need to talk to us, you’ll find an option to contact us below this and any other article — scroll to the very bottom and click on "Contact us". Alternatively, go directly to our contact page at kiwi.com/help/contact.

Self-service
You can manage your booking in
your account — check your refund or booking status, make changes, or add extras. Our agents won't be able to provide you with any more info than you already have access to.
You can also try
our mobile app to get more features, like virtual bag measuringand mobile boarding passes. 

Messages

You can send us a message at any time. We're here for you 24/7 regardless of your level of Kiwi.com Service.

Calls

If you're already traveling or about to travel soon, you can also call us. Our phone support is available for you from 14 days before the start to 2 days after the end of your journey. 
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we'll never ask you to tell us your credit card number or purchase a gift card.
Phone support in English
The exact opening hours of our English phone lines depend on your level of Kiwi.com Service.

  • Basic Kiwi.com Services: 
    • Mon – Fri 09:00 – 17:00 (local time at the place of departure)
  • Plus and Premium Kiwi.com Services: 
    • Available 24/7
When you have less than 3 days to departure, you can reach our English line at any time, even with Basic Kiwi.com services.
Phone support in all other languages
These languages have the same opening hours for Basic, Plus, and Premium Services.
French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC

Russian
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 

Was this article helpful?

☎ How to contact us

If you need to talk to us, you’ll find an option to contact us below this and any other article — scroll to the very bottom and click on "Contact us". Alternatively, go directly to our contact page at kiwi.com/help/contact.

Self-service
You can manage your booking in
your account — check your refund or booking status, make changes, or add extras. Our agents won't be able to provide you with any more info than you already have access to.
You can also try
our mobile app to get more features, like virtual bag measuringand mobile boarding passes. 

Messages

You can send us a message at any time. We're here for you 24/7 regardless of your level of Kiwi.com Service.

Calls

If you're already traveling or about to travel soon, you can also call us. Our phone support is available for you from 14 days before the start to 2 days after the end of your journey. 
Please only call the numbers which you find on our webpage or your e-ticket. Remember, we'll never ask you to tell us your credit card number or purchase a gift card.
Phone support in English
The exact opening hours of our English phone lines depend on your level of Kiwi.com Service.

  • Basic Kiwi.com Services: 
    • Mon – Fri 09:00 – 17:00 (local time at the place of departure)
  • Plus and Premium Kiwi.com Services: 
    • Available 24/7
When you have less than 3 days to departure, you can reach our English line at any time, even with Basic Kiwi.com services.
Phone support in all other languages
These languages have the same opening hours for Basic, Plus, and Premium Services.
French, German, Italian, Polish & Czech
Mon – Fri 07:00 – 15:00 UTC

Spanish & Portuguese
Mon – Fri 08:00 – 16:00 UTC

Russian
Mon – Fri 06:00 – 14:00 UTC

Japanese & Korean
Mon – Fri 00:00 – 08:00 UTC 

Was this article helpful?

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