I filed a complaint and am not satisfied with the resolution
If you’ve filed a complaint and are unhappy with the resolution provided by our customer service, you can seek an alternative dispute resolution (ADR) with the European Consumer Centres Network (ECC-Net).
“There are Alternative Dispute Resolution (ADR) bodies in every Member State of the EU, as well as in Iceland, Liechtenstein, Norway, and the UK. To find out how these ADR bodies can help you solve a consumer dispute, read more.”
The ECC-Net offers EU residents and consumers advice on their rights as consumers for cases that could not reach a resolution through an ordinary complaint process. Based on this directive, filing with the ECC-Net is free of charge, and allows you to settle a dispute with the assistance of an impartial resolution body, without the lengthy and expensive process of going to court. They also cooperate with the UK International Consumer Centre (UKICC), which consults British residents who encounter issues buying goods and services from outside of the UK.
This option is available for all customers residing in the EU, Iceland, Liechtenstein, Norway, and the UK.
This option is available for all customers residing in the EU, Iceland, Liechtenstein, Norway, and the UK.
To find out how to contact the ECC-Net in the country where you live, see here.
To read about consumer disputes in our Terms & Conditions, see section 15.3.
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